About Us

• Design and oversee a client-centered care pathway from initial inquiry through discharge or transfer
• Ensure clients feel emotionally supported and practically guided during:
  • Admissions and intake
  • Transitions between providers or levels of care
  • Discharge, referrals, or step-down services
• Monitor client feedback and satisfaction to continuously improve client experience

• Provide strategic oversight of the Welcome Center, ensuring it operates as a place of warmth, clarity, and responsiveness
• Train and support Welcome Center staff to communicate with empathy, cultural sensitivity, and clinical awareness
• Ensure timely follow-up, accurate information, and thoughtful handoffs to care coordinators or clinicians

• Collaborate with clinical, administrative, and billing teams to reduce barriers to care
• Identify gaps or pain points in admissions, treatment continuity, or discharge processes
• Develop clear workflows, documentation standards, and accountability measures to ensure consistency and excellence

• Support and mentor staff who work directly with clients at vulnerable moments
• Promote a culture of compassion, professionalism, and trauma-informed care
• Provide training on client engagement, ethical transitions of care, and effective communication

• Serve as a visible champion of Maple Counseling’s mission, values, and commitment to community mental health
• Advocate internally for client needs and system improvements
• Ensure equity, inclusion, and respect are reflected in all client-facing practices

• Deep understanding of trauma-informed care, grief and loss, and evidence-based therapeutic modalities
• Familiarity with community mental health systems and public/private mental health resources across Los Angeles County
• Strong knowledge of care coordination and referral best practices for mental health and social services
• Awareness of cultural and socioeconomic factors impacting mental health access and outcomes
• Knowledge of program evaluation methods, data collection, and outcome tracking for continuous quality improvement
• Current knowledge of local social service systems, public benefits programs, and other supportive resources available to clients

Capabilities & Values

• High achievement orientation; goal-oriented with a strong ownership mentality; willingness to roll up your sleeves and do whatever it takes to achieve goals.
• Agile & strategic thinker who is able to see the big picture as well as map out the details to achieve goals.
• Exceptional interpersonal skills/EQ with the ability to communicate openly, honestly and with humility across all groups; and collaborate to foster positive relationships across all stakeholders.
• Multi-tasker and ruthless prioritizer; you are happiest when you are working on many things at once, yet are able to sort through the important from the unimportant.
• Creates a fun and exciting environment that inspires learning and innovation while embracing evaluation that leads to excellence and impact.
• Passion for social impact and driving positive change.

Job Requirements

• Master’s degree in counseling, social work, psychology, marriage and family therapy, or a related field
• Licensed or license-eligible mental health professional (preferred)
• Experience in clinical operations, care coordination, admissions, or client services
• Strong understanding of mental health systems, insurance-based care, and community resources
• Leadership experience in a mental health or healthcare setting (preferred)
• Experience building or improving client intake and care coordination systems (preferred)
• Background in trauma-informed and culturally responsive care (preferred)

​​​​​​​Physical Requirements

• Candidate must be able to lift up to 30 pounds.
• Ability to move within the office environment and ability to climb stairs.
• Ability to write by hand and use a keyboard to perform general office functions.
• Ability to communicate continuously by speech and hearing.
• Visual acuity (close, distant, peripheral vision, and the ability to adjust focus and view accurate color perception and objects at near distances) needed for detail work and computer use.
• Ability to sit for extended periods of time.