Full-time FMS Patient Navigator

Lexington Regional Health Center

Title: Patient Navigator

Date: October 12, 2026             

Supervisor: Chief Population Health and Quality Officer

Department: Family Medicine Specialists / Rural Health Clinics

FLSA Status: Non-Exempt

Principal duties and responsibilities

1. Accurately screen and register patients ensuring all demographic, relationship, and insurance information is entered into the system accurately and promptly while demonstrating care, courtesy and confidentiality with each patient. 
2. Ensure patient’s consent is signed, message from Medicare is documented (if applicable), Medicare Questionnaire is completed (if applicable), and the patient receives a copy of the Patient Bill of Rights, Payment Policies and HIPAA Privacy (Health Insurance Portability and Accountability).
3. Review and manage work queues including Eligibility, Medicare Secondary Payer Questionnaire Completion, Incomplete Verification, and Registration Error/Follow-up.
4. Answer phone calls and assist or route the caller appropriately throughout the facility. 
5. Processes cash, check, or credit card payments in person and over the phone. 
6. Post payments to patients’ accounts, and balance cash drawer at the end of each shift.  
7. Follow up with patients for additional information for successful submission of insurance claim. 
8. Ensure patients and visitors follow current infection control guidelines.  
9. Integrate with clinical staff to proactively optimize provider schedules and coordinate timely follow-up with high-risk patients, including patients who miss scheduled appointments.
10. Collaborate with clinical staff to identify patient care gaps and develop processes that connect patients with necessary services, follow-up, and care.
11. Coordinate care for patients that need hospital services including but not limited hospital registration, contact with receiving department, and escorting patients to the appropriate area.  
12. Work with direct care management to complete patient outreach and coordinate needed care. 
13. Responsible for ensuring the environment meets appropriate governing body standards.
14. Duties that could include blood exposure and risk to bloodborne pathogens (eg: lacerations, handling of blood-contaminated items, etc.)  
15. Maintains patient and staff safety through the use of patient safety tools (Teamstepps, Just Culture, etc.).
16. Regular attendance at the assigned work location is required.
17. Performs all other duties as assigned. 

 Minimum knowledge, skills, and abilities 

1. Ability to read and write, basic accounting and computer knowledge as is typically acquired through the completion of a high school diploma or equivalent. 
2. Individual must be 19 years of age in order to sign legal documents.
3. Ability to read, analyze, and interpret reports, general business directives, policy and procedure statements, and governmental regulations, keep up on federal and state rules and regulations, provide excellent customer services and use standard office equipment as is typically acquired through one year of work experience.   
4. Ability to maintain strict confidentiality with regard to protected and sensitive information.
5. Ability to solve problems independently and confidently by applying analytical and logical thinking.   
6. Ability to immediately respond to common inquiries and complaints from patients, employees and regulatory agencies.  
7. Ability to effectively communicate with individuals from diverse backgrounds.
8. Ability to effectively organize and present information and respond to questions from employees and external groups of varying sizes.
9. Successful completion of required knowledge and training of standard precaution protocols and when to apply during principle duties and responsibilities. 

Working conditions

1. Works in a normal office work environment with little exposure to excessive noise, dust, temperature, etc.
2. Spends significant amounts of time at a desk both writing and on a computer, up to 95% of work time. Requires fine motor coordination up to 70% of work time. Boxes weighing up to 36 pounds are filled with paper and are required to be filled and transported from floor to 36 inch countertop for storage. These boxes are then transported using a dolly cart approximately 250 feet. A 50 pound box of printer paper is required to be emptied from countertop to cupboard below, each ream of paper weighing 5 pounds.
3. Worker spends majority of day completing desk/computer work, sitting up to 90% of day. 10% of day is spent away from desk assisting areas as needed. Up to 30 pounds is required to be transferred around the clinic, specifically lifting and carrying a box of printer paper that weighs 30 pounds, lifting up to a counter top height of 36 inches. Normally, the box will be lifted or carried short distances for storage, but if seeking the box from Materials Management in the supply storage, worker may carry the 30-pound box of paper up to 620 feet back to Family Medicine Specialists. Worker is required to store supplies into cupboards with shelf height 16 inches and reaching at least 12 inches within cupboard. 

Management responsibilities

1. None

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be a complete list of all responsibilities, duties and skills required.