Full-time Food & Beverage Supervisor

The Food & Beverage (F&B) Supervisor is responsible for managing operations of our F&B locations throughout Lake Compounce. The day-to-day responsibilities of this role include overseeing all F&B locations and hosts, food safety and sanitation, guest service, food preparation, monitoring financial transactions, and quality controls.

Role & Responsibilities:

Key Responsibilities:

• Provide enhanced support to front-line hosts, with a primary focus on delivering hands-on, in-person training at park stands to elevate service standards

• Maintain a full-time leadership presence across all operating hours and days during peak full-time operations to ensure seamless execution

• Drive consistency and excellence in F&B operations, ensuring peak product quality and optimal inventory availability

• Actively manage in-park labor and staffing levels to maximize efficiency and directly reduce guest wait times

• Mentor and develop seasonal management staff to build robust bench strength and cultivate future leadership

• Reinforce and uphold strict food safety practices and regulatory standards through continuous, active oversight

• Monitor cost of sales and enforce waste-mitigation standards to maximize food and beverage profitability

​Supervisory Duties:

• Lead by example, attitude, and as a representation of Lake Compounce and Herschend’s core values and Lead with Love principles

• Act as an approachable mentor and coach to all assigned hosts and leadership

• Become knowledgeable of performing the essential duties of all assigned F&B positions and backfill these positions when needed

• Participate in all aspects of supervision of assigned employees, including training, performance coaching, and discipline

• Ensure that all required meal and other breaks are being given in accordance with Connecticut law

• Assist with team scheduling and timekeeping activities

• Handles and resolves escalated guest concerns and criticisms with a positive attitude to deescalate

• Interfaces with maintenance on all equipment or physical plant needs

• All other duties assigned by leadership

Education and Experience:

• High School diploma or equivalent preferred; Equivalent work experience will also be considered

• 2-3 years of previous work experience in food service, quick service, or restaurant setting. Multi-unit management experience preferred

• 1+ previous supervisory experience a plus, preferably in a food or restaurant setting

• Previous amusement park, theme park, or waterpark experience a plus

• Must become Food Handler Safety Certified (ServSafe or similar) or become so within 90 days of hire, when required by state and local guidelines

• Previous experience with Point of Sale (POS) technology and PCI compliance a plus 

Language: Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus

Requirements:

• Must be at least 18 years of age to comply with Connecticut Child Labor Laws

• Must possess a valid driver’s license and clean driving record

• Ability to work flexible schedule, including evenings, weekends, and holidays

• Must have negative TB test results within the last 2 years

• Must have reliable transportation to and from your scheduled shifts

• Ability to comply with all uniform policies

• Must possess safety-oriented mindset and understand the importance of complying with all state, and local food preparation and serving regulations

• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

• Ability to handle high-pressure situations, meet the demands of constant deadlines, and coordinate multiple priorities in a dynamic environment

• Must possess strong written and verbal communication skills

• Must possess strong attention to detail and problem-solving abilities

​Physical Requirements:

• Ability to stand, walk, and remain on feet for majority of the workday

• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders

• Ability to withstand heat and humidity from the food preparation equipment

• Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more

Working Conditions:

• This role will be based in one or more food stall and/or restaurant locations throughout the park, with exposure to both indoor and outdoor environments

• Subject to frequent interruptions and requests that may require reprioritization of activities

• Frequent exposure to the variable outside temperatures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions

• Subject to constant repetitive motion, high noise levels, and heavily populated environments 

Why Palace Entertainment? 

We truly believe that where you work matters and, as a theme park company, we like to think we know a thing or two about what makes people happy. 
 
Palace Perks and Benefits:

• Competitive compensation

• Management Incentive Plan

• Comprehensive health and wellness package

• 401k Savings and Investment plan

• Free admission to Palace Parks in the continental US

• Generous vacation and sick time 

​When you join Palace Entertainment, you do more than simply advance your career. You become part of the Palace family, a group of talented people who drive innovation, embrace change, and deliver results.