Full-Time - Hospitality Team Member (FOH)

As a Full-Time Hospitality Team Member at Chick-fil-A Citadel Crossing, you will play an important role in creating a welcoming, positive, and memorable experience for every guest. This position is ideal for someone who enjoys serving others, working as part of a team, and maintaining a high standard of hospitality in a fast-paced environment.

Responsibilities include:

• Provide friendly, attentive, and compassionate service to every guest
• Create Moments Worth Remembering through genuine guest interactions
• Take and prepare guest orders accurately and efficiently
• Work in multiple Front of House areas, including front counter, dining room, drive-thru, and mobile order service
• Maintain a clean, organized, and welcoming dining room and guest environment
• Communicate clearly and professionally with guests, Team Members, and leadership
• Work with a sense of urgency while maintaining Chick-fil-A standards
• Take initiative and support other Team Members when needed
• Follow food safety, cleanliness, appearance, and operational standards
• Maintain consistent attendance, reliability, and availability
• Receive coaching and feedback with a positive attitude
• Help create a positive and encouraging work environment

Work Experience:

Previous restaurant, hospitality, retail, cashier, or customer service experience is preferred but not required. We provide training to help Team Members learn the skills necessary to be successful.

Education:

No specific degree or advanced education is required. Applicants should be able to understand and follow verbal and written instructions and effectively communicate with guests and Team Members.

Skills & Qualifications:

• Excellent customer service and hospitality skills
• Positive and cheerful attitude
• Strong communication and interpersonal skills
• Dependable, consistent, and punctual
• Comfortable interacting and conversing with guests
• Ability to create and maintain eye contact
• Ability to speak enthusiastically and make emotional connections with guests
• Ability to work effectively as part of a team
• Willingness to learn and grow
• Coachable and receptive to feedback
• Ability to take initiative and stay productive
• Ability to work in a fast-paced environment
• Strong attention to cleanliness and detail
• Ability to remain professional during busy or challenging situations
• Ability to stand and work on your feet for several hours at a time
• Willingness to work indoors and outdoors as business needs require

Full-Time Hospitality Team Members should be available to work approximately 32–40 hours per week and maintain consistent and dependable availability, including Saturday availability, while being willing to work a variety of shifts based on the needs of the restaurant.

Scheduling is based on availability, training, performance, and the needs of the restaurant.

Most importantly, we are looking for individuals who genuinely enjoy serving others and want to help us Create Moments Worth Remembering.

Work schedule

• Weekend availability
• Monday to Friday
• 12 hour shift
• 10 hour shift
• 8 hour shift
• Night shift
• Day shift

Benefits

• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Employee discount
• Paid training
• Other