If you strive to be "The Best", we want to hear from you! Apply today at www.citygatehospitality.com/careers and be sure to take advantage of the $250 sign on bonus we're offering for this position! *90 Day Waiting Period Applies! Location: Hotel Arista Department: Housekeeping Reports to: Housekeeping Manager Status: Hourly Non-Exempt Compensation Range: $18.00/hr Starting Rate, $18.00 - $20.00 Compensation Range Age Requirements: Must be 18+ Additional Requirements: Must have open availability to work any day, 2pm-10:30pm.
Role Summary:
The Room Attendant / Turndown Attendant maintains the cleanliness, presentation, and comfort of guest rooms while delivering Hotel Arista’s elevated service standards. This dual-role position performs checkout and stayover cleaning, assigned housekeeping projects, and evening turndown service in designated rooms. Attention to detail and thoughtful presentation help create a welcoming and effortless stay for every guest.
Room Attendant Duties
- Clean assigned checkout and stayover rooms to Hotel Arista standards; make beds, change linens as required, replenish towels, and restock guest amenities.
- Clean and sanitize bathrooms, showers, tubs, sinks, toilets, mirrors, guest room surfaces, refrigerators, coffee/tea makers, cups, and glasses; dust furniture, vacuum carpets, and maintain hard flooring.
- Replenish toiletries, coffee and tea amenities, bottled water where applicable, and other designated guest supplies.
- Inspect rooms for cleanliness, presentation, missing items, damage, and maintenance concerns before reporting completion and updating room status through the designated system.
- Report rooms that cannot be serviced, maintenance issues, damaged furnishings, unusual conditions, and lost-and-found items according to hotel procedures.
- Respect guest belongings, privacy, room-access and security procedures, and Do Not Disturb or refused-service instructions.
- Keep carts, closets, linen storage, supplies, and equipment clean, organized, and properly stocked.
- Follow chemical handling, sanitation, safety, recycling, and green-cleaning procedures; use required protective equipment and safety devices and promptly report safety or security concerns.
Turndown Attendant Duties
- Perform evening turndown in designated rooms, including Gran Luxe rooms, VIP rooms, and other rooms assigned by management.
- Turn down bedding, arrange pillows, close curtains or drapes, and prepare the room for the guest’s return.
- Refresh the room as needed by removing trash, straightening the space, and addressing minor cleanliness concerns.
- Place approved evening amenities, including designated chocolate and personalized turndown card; present robes and other amenities according to room standards.
- Replenish complimentary bottled water and refresh tea, coffee, towels, and other designated supplies as needed.
- Check bathroom and vanity presentation, record completed service, and communicate rooms requiring follow-up or unable to be serviced.
- Complete service within the designated window, generally 4:00 p.m. to 6:30 p.m. or as directed, while following guest privacy and Do Not Disturb procedures.
Room assignments are based on room type, service type, allocated time, and scheduled working hours. For productivity calculations, 1 credit = 22.5 minutes.
Room Type
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Stayover
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Departure
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Pick-Up / Touch-Up
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Turndown
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King
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1.00
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1.50
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0.25
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0.25
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Double / Queen
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1.25
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1.75
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0.25
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0.25
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Suite
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1.50
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2.00
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0.50
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0.50
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Turndown service is credited between a range of 0.25 to 0.50 credit per room. The table above lists the service credits used for assignment and productivity tracking.
- Productivity Standard and Incentive Program
- Standard productivity: 2.67 credits per working hour. The standard full assignment is 20 credits in 7.5 working hours (within a scheduled 8.5-hour shift).
- Incentive: $5.00 for each credit completed above the productivity target, including fractional credits, subject to the guidelines below.
- Example: If an associate completes 20 credits in 7.0 working hours, the target for that time is 18.69 credits (7.0 × 2.67). The 1.31 credits above target earn an estimated $6.55 incentive.
- Do Not Disturb or refused-service rooms are deducted from the assignment credit total and expected completion time. Revised targets and shift end times may apply.
- Room cleanliness standards must be met. Rooms that fail inspection do not count toward incentive eligibility; more than one failed inspection during a shift makes the associate ineligible for that shift’s incentive.
- Assignments completed with coworker assistance are subject to management discretion. Incentives are calculated daily and paid biweekly on the next applicable payroll.
- Management may adjust the incentive program as operational needs require.
*This job is not an exclusive or exhaustive list of all job functions that that an employee in this position may be asked to perform
Minimum Qualifications:
Education
- Must be able to speak and understand basic English.
- Basic reading, writing, and math skills
Experience
- Previous housekeeping, room-cleaning, or hotel experience preferred
- Luxury housekeeping experience is preferred.
Skills
- Candidates should be dependable, detail-oriented, organized, able to follow instructions, and able to work independently and as part of a team.
- Flexible availability for daytime/evening shifts, weekends, and holidays is required.
- The position combines daytime room cleaning with evening turndown. Daily duties and schedules depend on staffing, occupancy, VIP arrivals, and business needs. Associates are expected to attend training, demonstrate Hotel Arista’s service and cultural standards, and ask for clarification when needed.
Physical Requirements
- The role involves prolonged standing and walking, bending, kneeling, reaching, repetitive movements, making beds, cleaning bathrooms, vacuuming, and pushing carts or handling supplies within safety and reasonable accommodation requirements.
Benefits Offered: The employer offers the following benefits to eligible employees in this position. Waiting periods, hours requirements and shared insurance premiums will apply. Full plan descriptions and additional details will be shared at the time of offer or upon request during the interview process.
- Major Medical Plans, Dental and Vision Insurance - single or family options available at employee’s election
- Basic Life & AD&D - 100% employer paid
- Short-Term Disability - 100% employer paid
- Supplemental Life, AD&D, Critical Illness, Accident and Disability – single or family options available at employee’s election
- 401(k) Plan & Matching Program
- Employee Assistance Program
- Paid Leave Time (up to 40 hours/year)
- Paid Time Off (PTO)
- 9 Paid Holidays/Year
- Paid Jury Duty Time
- Paid Bereavement for immediate family members
- Partially-Paid Parental Leave
- Hotel/Restaurant Discounts
- Pet Insurance
- Incentive Programs
We are an equal opportunity employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Should you accept a contingent offer with CityGate Hospitality LLC, you will be required to successfully complete various pre-employment screenings such as a criminal background report. Should you be hired as an employee of the company, you will be required to submit documentation proving eligibility to work in the United States in accordance with Federal requirements.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.888-897-7781 dhs.gov/E-Verify
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