Full-Time Service Center Specialist

As part of our team, you will be eligible to receive the following benefits:

· 401(k) with company match

· Health, Dental and Vision insurance

· PTO & Sick leave

· Performance-based incentives

Position Summary

Our Service Center Specialists provide high-quality service and support to members by phone, resolving routine requests and complex issues that require research and problem-solving. This role supports electronic and payment channels (including mobile and online banking), researches account activity, processes common transactions, and documents member interactions. A focus on achieving one-call resolution is essential, as Service Center Specialists are expected to take ownership of each member’s needs and ensure their concerns are fully addressed. You will play a key part in building long-term member relationships while upholding the mission and service standards of ACCU. If you enjoy helping people and thrive in a service-focused environment, we encourage you to apply and become part of our ACCU team.

Qualifications

· High school diploma or equivalent required

· Excellent interpersonal, written, and verbal communication skills; strong listening skills and ability to ask effective, probing questions.

· Strong work ethic and ability to manage multiple priorities in a fast-paced environment.

· Professional, friendly phone presence; ability to build rapport and provide a positive member experience.

· Ability to learn and navigate new software and systems quickly.

· Experience in a financial institution, credit union, or banking environment preferred.

· Demonstrated success in consultative selling/cross-selling in a service role.

· Bilingual a plus

Work Environment

· The role is office-based in a busy, fast-paced setting.

· Ability to sit for extended periods and perform multiple tasks while using a computer and phone simultaneously.