Funding Specialist

At Mobius Mobility, we’re not just building technology—we’re redefining freedom. Our mission is to empower individuals with mobility challenges to live life on their own terms. We do this through the ibot® Personal Mobility Device, a marvel of engineering that climbs stairs, navigates rough terrain, and elevates users to eye-level—all with grace and independence.

We are seeking a Funding Specialist to coordinate with stakeholders and ensure all required documentation and operational procedures are completed in accordance with company policy and within expected time frames. This role is responsible for gathering information and documents critical to the funding of the ibot®, verifying that documentation is in place to obtain quality authorizations, and ensuring accurate billing for equipment and repairs. The Funding Specialist will follow all claims from initiation to completion, maintaining clear communication and timely execution throughout the process.

As a Funding Specialist, responsibilities include, but are not limited to:

• Support high volume of e-mail correspondence and telephone calls
• Utilize billing software to document, manage and track user contacts and insurance documentation
• Ability to counsel key stakeholders on the reimbursement process and guide them through steps necessary to obtain insurance reimbursement
• Verify insurance benefits and maintain information on an ongoing basis for existing clients
• Re-submit rejected insurance claims
• Submit invoices to patients for unpaid co-pay and insurance deductible amounts
• Communicate with clients regarding account status
• Review medical documentation for accuracy / medical necessity
• Submit documentation for prior authorization
• Review authorizations from payer to determine approved / denied items
• Calculate estimated co-pay based on insurance benefits
• Communicate with supervisor regarding issues with documentation, authorizations, claims and payments
• Respond to all internal and external customers in timely manner 
• Calendar management and scheduling
• Complete sales orders in timely manner, ensuring all required documentation is complete

To be successful in this role you will need the following:

• Associates Degree preferred, with 2+ years’ experience in a customer-support position
• Medical device experience preferred; working with the disability community a plus
• Experience handling customer questions, complaints and resolving problems in a timely manner
• Outstanding customer service skills and ability to maintain a high level of quality and responsiveness
• Thrive in a fast paced, professional, customer-oriented company
• Ability to maintain confidentiality when provided with sensitive information
• Ability to prioritize work and multi-task effectively
• Good computer skills including proficiency using Microsoft Office (Word, Excel, PowerPoint)
• Excellent written and verbal communication skills – internally and externally
• Organizational skills sufficient to maintain consistently accurate records
• Ability to evaluate options and to make efficient decisions

Physical Requirements:

• Ability to complete all tasks that require the use of a computer and office equipment
• Ability to move throughout the building and grounds and communicate with employees, customers and others
• Ability to move items weighing up to 50 lbs.
• Ability to travel as needed domestically