Funeral Home Unit Manager

The Funeral Home Unit Manager oversees the daily operations of a funeral home, ensuring compassionate and professional service to bereaved families. This role includes managing funeral staff, coordinating funeral services, ensuring regulatory compliance, and maintaining high standards of service, dignity, and care.

Leadership & Management:

• Lead and supervise funeral directors, embalmers, and support staff.
• Manage scheduling, staff training, and performance evaluations.
• Foster a respectful and supportive work environment.

Service Coordination:

• Meet with families to plan and coordinate funeral or memorial services.
• Ensure personalized, respectful services that meet the needs and wishes of families.
• Oversee the preparation and presentation of the deceased, including embalming, dressing, and cosmetology as needed.

Facility & Operations Oversight:

• Ensure the cleanliness, safety, and proper functioning of the funeral home, chapel, and related facilities.
• Maintain inventory of supplies and order when necessary.
• Coordinate with vendors (e.g., florists, clergy, cemeteries, transport services).

Regulatory Compliance:

• Ensure all services adhere to federal, state, and local laws and industry standards.
• Maintain all necessary records, permits, and documentation.
• Stay updated with licensing requirements and continuing education.

Community & Client Relations:

• Representing the funeral home at community and networking events.
• Build strong relationships with clients, providing empathetic support.
• Handle customer concerns with professionalism and compassion.

Education and/or Work Experience Requirements: 

• Valid Funeral Director and/or Embalmer license (as required by state/province).
• Minimum of 5 years’ experience in funeral service, with at least 2 years in a supervisory role.
• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Ability to handle emotionally charged situations with empathy and discretion.
• Knowledge of funeral service laws, regulations, and best practices.
• Proficient in funeral management software and Microsoft Office.

Physical Requirements: 

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. 
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to occasionally lift and carry up to 15 lbs.
• Must be able to talk, listen and speak clearly on telephone
• Must be able to sit for prolonged periods at a desk, while working on a computer
• On-call availability, including evenings, weekends, and holidays as work schedule may require. 
• May involve exposure to deceased individuals and handling of remains.