GAL Program Specialist I

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About Us

DO YOUR CAREER JUSTICE! Each and every day, North Carolina's courts help provide safety for our communities, prosperity for our economy, and protection for the rights, liberties, and freedoms that sit at the foundation of our state and federal constitutions. Consider an exciting and rewarding career with us and join the more than 7,000 elected officials and employees who make up our workforce and help us ensure that justice is administrated without favor, denial, or delay.

Description of Work

Knowledge Skills and Abilities/Management Preferences

Responsibilities include but are not limited to the following:
 

• Respond to inquiries from potential volunteers.  Process volunteer applications, including criminal, reference and other required checks.

• Create letters, reports, memos, newsletters and other office communication.

• May maintain online profiles for the program, including website, volunteer sites, and social media.

• Answer phone, take messages, route calls; provide program information to callers; process and distribute mail.

• Create and maintain up-to-date filing system for volunteer and case records.

• Compile monthly statistics insuring accuracy and timeliness.

• Responsible for database management.

• Process volunteer appointment and release orders.  Track case assignments and volunteer availability for additional case appointments.

• Maintain a calendar of incoming court cases and case reviews.

This position is stationed in the Onslow County office and requires travel to counties in the Judicial district, as well as other counties where child clients may be placed.  

Knowledge of: Guardian ad Litem program regulations, policies and procedures; supervision techniques and practices; child neglect and abuse laws; adolescent development and behavior; family dynamics; the court process; community resources; GAL training material; and interviewing techniques.

Skills in: Microsoft Word and Excel; preparing statistical reports; writing reports; interviewing clients and volunteers; and supervising volunteers.

Ability to: supervise volunteers and evaluate their performance; provide guidance to volunteers in writing investigation plans, reports to the court, and making recommendations to the court in the best interest of children; provide creative leadership in recruiting, supervising, and maintaining volunteers; speak effectively in public; clearly express ideas orally and in writing; and establish and maintain effective working relationships with others.
 

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree in business administration, criminal justice or a human services field and one year of experience in human services work in the area of social services or juvenile justice; or an associate degree and three years of experience in the above fields; or an equivalent combination of education and experience.
 
Applicants with experience recruiting for and directing the work of volunteers preferred.
 

Attach cover letter and résumé.

Your cover letter should describe how you effectively manage multiple tasks and deadlines and your experience working with volunteers. 

No phone calls. Applicants who are no longer being considered will be notified by mail or e-mail sometime after the closing date.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Email:

[email protected]