Gameday Box Office Attendant - University of Miami

ABOUT LEGENDS GLOBAL

Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center — from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.

With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow.

The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win — shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

LEGENDS & THE PROJECT | UNIVERSITY OF MIAMI

The University of Miami has entered a long-term partnership with Legends to oversee athletics ticket sales, customer service, annual fund solicitation/engagement, ticket operations, digital marketing, corporate partnerships, and multi-media rights opportunities.  In addition, Legends will represent the University in developing campus-wide strategic partnerships.  As the exclusive partner for Miami Athletics, Legends will engage Hurricanes fans and donors, local and regional South Florida businesses, and national brands with unique and integrated sponsorship, ticketing, and hospitality options.   

THE ROLE

The Gameday Box Office Attendant is primarily responsible for providing exceptional customer service to all ticket holders at the University of Miami. This person should be a self-motivated and positive professional. This position is responsible for assisting the Ticket Operations staff in the box office on gameday. The Gameday Box Office Attendant will work University of Miami Football, Men’s Basketball, Women’s Basketball and Baseball home games as assigned.  This position will be focused on ticket sales/resolution at our box office window and distributing complimentary tickets in a professional and courteous manner.  The Gameday Box Office Attendant will report to the Ticket Operations Manager.

WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)

• Provide the highest quality of customer service to Hurricanes season ticket holders, fans, students and guests at all University of Miami home games for Football, Men’s/Women’s Basketball and Baseball.
• Operate game day ticket booth window for ticket sales utilizing the University of Miami’s ticket system.
• Assist in box office customer service and ticket resolution on event days.
• Operate game day admissions gates for Player Guests, Recruits, Former Players and High School Coaches.
• Adhere to the policies and procedures of the University of Miami Athletics, the Atlantic Coast Conference, NCAA and Legends.
• Must be willing to work non-traditional hours, weekends, events, and game days assigned by schedule of events.

WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be 18 years of age or older
• Ability to work a combination of weekday, evening, and weekend shifts
• Proven interpersonal, organizational and communication skills including written and verbal; proven ability to present ideas clearly and concisely.
• Ability to work in a fast-paced environment
• Excellent organizational skills, attention to detail and time management
• Able to walk or stand for long periods of time

COMPENSATION

Competitive pay and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan. 

WORK ENVIRONMENT & TRAVEL

Location: On Site – University of Miami

• Ability to work games during Holidays and transportation to the games is a plus.

DEPARTMENT

Legends Global Sales

DEPARTMENT

Manager, Ticket Operations