Gate Operations Team Lead

Description

Join our Team! Leland Management is seeking a Gate Operations Team Lead for one of our communities in the Summerfield, FL area. Join our team to learn why the Orlando Business Journal has named us one of Central Florida’s Best Places to Work for 14 consecutive years, including winning first place in our category for 2021! The position is full-time (Monday thru Friday from 8:00am to 5:00pm) with competitive and excellent benefits.

Summary: Serves as Team Lead of Gate Operations for the HOA of Spruce Creek Golf & Country Club. Follows the policies and procedures as directed by the Board of Directors of the HOA in managing the Gate and Patrol Operations of the community. Conducts oneself in a friendly manner in dealing with the public as a representative of the community. 

Duties and Responsibilities: 

• Oversees a staff of 35 Gate Attendant and Patrol Team members. 
• Screen, interview, and hire applicants to maintain designated staffing model for Gate Attendant and Patrol Officers.
• Manage scheduling, payroll, and training of all Gate and Patrol staff.
• Review, post, and take action on all incident reports submitted by Gate and Patrol Team.
• Review and follow up on any action items from daily Patrol logs.
• Coordinate the service and repairs on both Spruce Creek Patrol vehicles.
• Monitor the daily, weekly, and monthly gas expenses and submit receipts appropriately. 
• Review and manage the monthly budget and expenditures for the Gate Operations accounts.
• Review and record all video footage from security camera system as required or requested by residents or Leland Management.
• Familiarize yourself with all locations and subdivisions to be able to respond as needed and to give directions to incoming guests and vendors.
• Ensure staff maintains Gate House and Patrol vehicle housekeeping standards.
• Report any maintenance issues to the Maintenance Director or Maintenance Manager.
• Report any communication or technology issues to the Communications Manager.
• Report any Gate arm issues to current vendor for repairs.
• Report any Access Control issues to the Communications Manager.
• Maintain proficiency with TekWave Visitor Management system to assist Gate and Patrol staff as well as residents as needed.
• Ensure staff is adhering to the current dress code policy.
• Attend and participate in various committee meetings as requested.
• Any other assignments as requested by Leland Management staff.

Positive Traits and Skill Set: Highly effective interpersonal skills, problem solving abilities, and advanced communication skills a plus. Exhibits good listening skills, energetic personality, and a positive outlook.

This is a guideline, not an all-inclusive job description. The information on this description reflects the general scope and level of work performed by employees within this classification. This is not a complete list of all duties, responsibilities or qualifications required of employees assigned to this position; therefore, management has the right to assign or reassign schedules, duties, and responsibilities at any time. An updated version may be provided or discussed.