Gate Welcome Ambassador/Greeter

Description

SUMMARY

Responsible for providing a warm welcome and create a positive first impression to all Resort Guests and Visitors. Provide a high level of service to create a memorable experience as soon as guests enter the resort and promote Rancho Valencia notoriety. Luxury Resort and/or Full-service Hotel experience required.  This is NOT a security guard position

ESSENTIAL FUNCTIONS

• Welcome and acknowledge all resort guests, villa owners, residents, vendors and employees in a friendly, professional manner and provide quick, responsive customer service.
• Provide basic information regarding the resort and directs guests to the appropriate place/department for further assistance.
• Communicate with other departments as needed to enhance the guest check-in process and arrival experience.
• Keep on-going log of resort vendors and visitors entering the resort and issuing passes when necessary.
• Answers phone within 3 rings in a courteous and professional manner.
• Always use proper telephone verbiage remembering to smile when speaking by phone.
• Uses guest’s name with proper title at least twice during conversation
• To provide security to the resort
• Ability to maintain discretion and confidentiality of all guests and residents personal information
• To report any problems to the manager on duty in a timely manner
• Always set up workstation with necessary supplies, car stickers, property maps, directions and maintain cleanliness throughout shift.
• Actively participates in safety programs and abides by all injury reporting and safety behavior requirements.
• Participate in and support hotel efforts towards community service, sustainability and environmental initiatives.
• Perform other duties as directed, developed or assigned.

Requirements

QUALIFICATIONS

Required

• Ability to smile, welcome, and converse with guests, visitors and co-workers in a professional and welcoming demeanor at all times.
• Ability to communicate in English with vendors, guests and staff, to their understanding.
• Basic computer knowledge.

Desirable

• Able to work flexible shifts, early morning, late afternoon and evening shifts, as well as availability on weekends and holidays.
• Luxury Hospitality experience.
• Outgoing and engaging personality.

SKILLS

Required

• Strong customer service skills
• Good communication skills in order to handle special requests and challenging situations.
• Must have good knowledge of proper telephone manners and etiquette.
• Ability to work without direct supervision.

PHYSICAL DEMANDS

• Ability to stand for extended periods of time, remain stationery at assigned post for extended periods of time
• Ability to work in various environments including adverse weather conditions such as cold, rain or heat
• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
• Constant need to perform the following physical activities: grasping, turning, finger dexterity.
• Occasional need to stand for long periods of time.
• Lifting/carrying up to 15 lbs. frequently and 25 lbs. occasionally.
• Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
• Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

This position is a full-time position at 32 hours (2) shifts are from 6AM to 2:30PM and (2) shifts are from 2:30PM to 11PM.