Gatehouse Attendant

Description

Affinity Management Services is an Association Management Company proudly serving communities across Miami-Dade, Broward, and Palm Beach County. Our consistent growth is driven by a commitment to service excellence, enhancing the quality of life for the residents we support, and cultivating strong, collaborative relationships with each community we manage. 

Affinity Management Services is currently seeking a reliable and service-oriented Gatehouse Attendant to join our on-site operations team. This position plays a critical role in maintaining security, regulating property access, and providing a welcoming presence at the entrance of the community. Ideal candidates will demonstrate professionalism, strong communication skills, and a commitment to safety and customer service. 

Responsibilities:

• Monitor and control vehicular and pedestrian access to the property. 
• Greet residents, guests, vendors, and delivery personnel courteously and professionally. 
• Maintain accurate visitor logs, incident reports, and access records. 
• Operate gate access systems and communication devices efficiently. 
• Enforce community entry policies and procedures in a consistent and respectful manner. 
• Support package and delivery management in coordination with designated areas. 
• Provide assistance in high-traffic periods or special events. 
• Respond to resident inquiries and minor incidents, escalating as needed. 
• Ensure cleanliness and order within the gatehouse area. 
• Uphold all safety, confidentiality, and community standards at all times. 

Requirements

• Minimum of 2 years of experience in security, customer service, or gatehouse-related roles. 
• Excellent interpersonal and communication skills. 
• Ability to remain attentive, calm, and professional in high-pressure or high-traffic situations. 
• Basic computer literacy and ability to manage digital logs or access systems. 
• High School diploma or GED required. 
• Bilingual (English/Spanish) preferred. 
• Ability to sit for extended periods and operate gate controls. 
• Must pass background screening and drug test. 
• Strong sense of integrity, discretion, and responsibility. 

Compensation & Schedule

• Shift Availability:?The position may require coverage during morning, afternoon, evening, or overnight shifts based on community needs. 
• Schedule:?Full-time position; weekend and holiday coverage may be required. 
• Flexibility:?Flexible scheduling may be considered based on performance and team coordination. 
• Compensation:?Competitive hourly rate based on experience and qualifications; to be discussed during the selection process. 

Who We Are

At Affinity Management Services, we are passionate about community association management. We take pride in building strong, solution-oriented teams that support condominium and homeowner associations with professionalism, care, and dedication. 

Our Core Values

Relationship Focus: Be reliable, take ownership, and work collaboratively. 

Teamwork: Commit to growth, set high standards, and uphold accountability. 

Professionalism: Build trust, be transparent, and listen actively. 

Solutions Driven: Act with purpose, drive results, and innovate continuously. 

Celebrate the Wins: Recognize success and value each milestone. 

What We Offer

1. Fully paid medical insurance option for employees. 
2. Voluntary dental, vision, life insurance, and short-term disability. 
3. 401(K) plan after 90 days of employment. 
4. Paid time off and recognized holidays. 
5. A respectful, inclusive, and opportunity-driven work environment. 
6. Access to internal growth programs, mentorship, and industry training. 

Note: This job description is not exhaustive and may be updated according to operational needs. Affinity Management Services is committed to a smoke-free, drug-free workplace and is proud to be an Equal Opportunity Employer that values diversity and inclusion.