General Accounting Process Lead

Who we are and what do we do? 

We are PHOENIX Business Services, an international team of 200 colleagues operating as a Shared Services Center based in Vilnius. We are people who are passionate about doing things better. Improving. Learning. Developing. Our goal is to support our greatest mission – we deliver health - by providing financial, accounting, procurement and IT services to our company the PHOENIX Group, the largest pharmaceutical and healthcare provider in Europe. Home | PHOENIX group 

The heart of the role  

As Process Lead in the General Accounting (Record to Report) team, you will be responsible for leading and continuously improving assigned GA/R2R processes and for guiding the operational team: 

• Ensure and support day-to-day General Accounting operations for the following Record to Report process areas: 

         Month-end close journal entries 

         Fixed assets 

         Lease accounting 

         Provisions 

         Intercompany reconciliation 

         Account justifications/balance sheet reconciliations 

         Reporting and general ledger expertise 

• Lead the team in executing complex operational tasks and ensure their completion within agreed SLAs and quality standards. 

• Act as process owner for defined GA/R2R activities: maintain process maps, controls, and KPIs, and ensure alignment with Group standards. 

• Organize and maintain relevant accounting records and files; proactively collaborate with other functions/teams (e.g., AP, AR, Controlling, Tax) to resolve issues and improve end-to-end R2R processes. 

• Organize and distribute workload among team members in cooperation with the Team Lead, ensuring optimal resource utilization. 

• Drive and oversee the implementation of Kaizen and continuous improvement initiatives, including process harmonization and standardization across entities. 

• Lead initiatives to improve the efficiency and effectiveness of General Accounting / R2R transaction processing (e.g., automation, system enhancements, standard templates). 

• Monitor individual and team performance metrics (quality, timeliness, productivity) and identify opportunities for continuous improvement. 

• Prepare required documentation and evidence for internal and external audit requests and support compliance with internal controls. 

• Ensure accurate, complete, and up-to-date process documentation (SOPs, work instructions, control descriptions). 

• Provide input to the GA Team Lead on employees’ professional development, training needs, and day-to-day performance. 

• Support the GA Team Lead in ensuring high customer satisfaction for all supported countries/entities. 

• Oversee IT issue resolution related to General Accounting / R2R processes and contribute to testing of system changes. 

• Contribute to the PBS vision, strategy, and values by integrating them into the team’s daily work and behavior. 

What makes you beat 

• Degree in Accounting, Finance, or a related field. 

• 3+ years of experience in General Accounting / Record to Report, GL, or Financial Reporting, ideally in an international or Shared Service Center environment. 

• Strong knowledge of IFRS and/or local GAAP; experience with group reporting is an advantage. 

• Proven track record in process improvement and/or finance transformation projects, preferably in a Shared Service Center environment. 

• Strong analytical and organizational skills, high attention to detail, and ability to work under time pressure and tight closing deadlines. 

• Solid understanding of end-to-end Finance and Accounting processes, especially Record to Report. 

• Advanced knowledge of MS Office (especially Excel); experience with ERP systems (e.g., SAP) is a strong plus. 

• Professional proficiency in English (both written and spoken); additional languages are an advantage. 

Our colleagues value the most 

In addition to the usual perks at SSCs, such as private health insurance, annual bonus, public transport compensation, referral bonus, pet-friendly office with entertainment area, team buildings, and social events, we offer:  

• Hybrid work from the heart of Vilnius and your beloved home 

• Leadership trainings, language courses, and others. 

• 4 trust days per year.  

• Gamified monetary rewards for automation projects.  

• Individualized competency development plan for your future career.  

• Compensation for your home office  

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