General Application - Program Managers

CLOVEHITCH is seeking experienced Language and American Sign Language (ASL) Program Managers to support current and future language service contracts globally.

These individuals will serve as the key point of contact between the client and our linguist teams, ensuring high-quality interpretation, translation, and language program performance. Candidates should have strong leadership, organizational, and language services experience—especially in managing multi-lingual teams and overseeing compliance in government contracting environments.
 

Key Responsibilities:

• Serve as the primary interface with the client and contracting officer for all matters related to program execution and linguist team performance.

• Oversee day-to-day operations and ensure staffing, scheduling, and deliverables align with contract requirements.

• Monitor linguist performance, provide feedback, and lead corrective actions when necessary.

• Maintain quality assurance across interpretation, transcription, and translation outputs.

• Develop and enforce operational processes, SOPs, and training plans for linguists.

• Ensure ADA compliance and cultural sensitivity when managing ASL and deaf services.

• Collaborate with internal teams (HR, recruiting, compliance) to support project success.