General Maintenance (Residence Inn San Marcos)

Job Profile:  General Maintenance 

Job Profile Summary:

Perform scheduled preventative maintenance in guest rooms, meeting rooms, and/or public spaces as required, Respond and attend to repair requests. Maintain the building and grounds with particular attention towards safety, security and asset protection.  Perform preventive maintenance and energy conservation in coordination with management.  Responsible for maintaining regulatory requirements. Provide exceptional customer satisfaction.  Maintain professionalism at all times. Possess technical knowledge and aptitude.

Essential Responsibilities and Duties include the following - Other Duties May Be Assigned:

• Perform maintenance operations to ensure the functions are in accordance with Platinum Management Services, LLC. and Brand standards.
• Comply with all applicable federal, state and local laws and ordinances as they apply to the property, guests and associates.
• Adhere to safety and emergency procedures and policies (i.e. evacuation, first aid, etc.) to include removing all safety hazards.
• Maintain, repair and clean all guest rooms in accordance with the property room preventative maintenance procedures and standard guidelines.
• Preventative Maintenance as noted on maintenance log.
• Estimate time and extent of repairs.
• Perform general cleaning of all guestroom surfaces to include tub, wall tile, hard floors, walls, windows, mirrors.
• Service the hotel's pool, including adjusting chemicals and cleaning filters; completing maintenance request forms and record logs.
• Refurbish furniture and fixtures within guest rooms such as cabinets, tables, chairs, doors windows and counters. Paint and finish furniture and fixtures if needed.
• Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.
• Conduct regular stock and inventory of tools and equipment.
• Maintain, repair and operate equipment for optimum effectiveness, efficiency and safety. Equipment inclusive of PTAC units, Ice Machines, Refrigerators, Door locks,etc.
• Complete regular property inspections; interior and exterior.
•  Maintain franchise standards and follow-up on inspection deficiencies.
• Perform on-call emergency service as required.
• Control expenses to achieve or exceed budget goals. 
• Maintain accurate logs and records as required.
• Work closely with management to ensure that the communication among all departments is frequent and clear.
• Welcome and acknowledge all guests according to company standards and anticipate and address guests’ service needs.
• Handle guest problems and complaints effectively.
• Assist with projects.
• Keep company business including but not limited to, financials, personnel, guest and customer data strictly confidential.

Qualifications & Requirements:

• Excellent verbal and communication skills required.
• Maintain and fulfill any training and or certification programs as instructed or to comply with Company and Brand standards.
• Professional appearance and grooming must be adhered to at all times.  
• Uniforms must be worn according to Company and Brand standards.
• Be a self-starter.
• Proficient with current technologies and software inclusive of business applications.
• Familiarity with maintenance tools and equipment.
• Ability to handle physical workload.
• Follow budget and inventory protocol.
• Ability to work a flexible schedule including weekends.
• Be organized and work well in a fast-paced team environment.
• Stand and/or walk for extended periods of time.  
• Move, lift, carry, push, pull, and place object weighing less than or equal to 25 pounds without assistance. Reach overhead and below the knees, including bending, twisting, pulling and stooping.
• Have an outgoing personality.
• Maintain professionalism at all times.
• HVAC, plumbing, and electrical certification a plus.
• High School Diploma required.

** To perform this job successfully, an individual must be able to perform duties and meet requirements satisfactorily.

** As an employee, it is your responsibility to be aware of and report any and all safety hazards or violations you may see or witness in the course of performing your required duties.