General Manager

Description: 

Original X Productions is bringing The FRIENDS Experience: The One in Vegas to life at The District inside MGM Grand on the Las Vegas Strip. To lead this immersive attraction, OGX is seeking a General Manager to recruit and guide a world-class team in delivering an unforgettable guest experience. This location features interactive set recreations, behind-the-scenes insights, and exclusive merchandise, offering fans a chance to step into the world of FRIENDS.

The Role: 

As the General Manager, you will oversee all aspects of Friends Experience Las Vegas, including developing staffing plans, recruitment and hiring, training, vendor coordination, overseeing daily operational flow, driving revenue growth, financial accountability, and all other factors of the operation, ensuring a best-in-class Guest experience. 

Key Responsibilities include but are not limited to: 

• The General Manager will oversee the overall on-site operations for Friends Experience in the Las Vegas location, ensuring operating within budget. 
• Lead teams and drive various operational initiatives, providing guidance, support, and training to ensure alignment with business objectives. 
• Develop hiring strategies for operations teams and guide third-party vendors to ensure operational coverage and service quality. 
• Demonstrate a strong understanding of building and managing labor scheduling models,ensuring the appropriate staffing levels while considering operational needs and employee preferences in accordance with local, state, and federal regulations. 
• Adapt quickly to changing circumstances and help the team pivot as needed to meet business demands. 
• Optimize ongoing operations to achieve maximum efficiency and best-in-class Guest Service. 
• Manage guest services, F&B, retail, security, custodial & vendors, coordinating with them across all operational aspects. 
• Align with key stakeholders across the OGX Corporate teams (operations, revenue, marketing, tech services & production, finance & strategy, human resources, and creative teams. 
• Promote and foster a mindset of continuous innovation in a flexible and agile work environment for internal teams and external partners. 
• Foster a safety-focused culture and collaborate with the Safety and EHS team  Serve as a Manager on Duty (MOD) for select shifts. 

Qualifications:

• Demonstrated 5+ years of operations management experience ideally in the themed entertainment, retail, restaurant, or hospitality industries. 
• Strong knowledge of hiring practices and training & development strategies.
• Demonstrated knowledge of shift-based labor scheduling and the ability to balance operational efficiency with employee satisfaction 
• Experience managing direct and indirect teams in agile and dynamic environments, responding to changing priorities and needs in a fast-paced setting 
• Drive a safe, efficient, and fan-centric experience by ensuring EHS compliance, operational excellence, and vendor safety while fostering innovation and profitability.
• Excellent communication skills, both verbal and digital. 
• Excellent leadership skills. 
• Strong desire to think outside the box and innovate. 
• Strong financial acumen. 

Benefits: 

• Health benefits including medical, dental & vision 
• Individual retirement account 
• Commuter benefits 
• Paid vacation & sick leave 

Why Work at OGX: 

For us it’s all about the fans & creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.

About OGX: 

Original X Productions are the operators of premiere worldwide location-based entertainment experiences including The FRIENDS™Experience, Harry Potter: Magic at Play and Hershey Super Sweet Adventure. Our team are guest experience focused storytellers who are passionate, strive for excellence, committed to safety, and value fun in everything they do!