GENERAL MANAGER

Description

General Manager – Dudley’s, New York City
Lower East Side | Full-Time
Salary: $100,000–$110,000 + Bonus + Benefits

Dudley’s is a bustling, all-day café and restaurant in the heart of the Lower East Side, known for its warm Australian hospitality, elevated casual dining, and thoughtfully curated beverage program. With over $10 million in annual revenue, Dudley’s is seeking a proven General Manager to lead one of NYC’s highest-performing restaurant teams. This is a unique opportunity for a hospitality professional who excels in fast-paced, high-volume environments and is ready to take ownership of daily operations, team culture, and long-term performance.

Position Overview

As General Manager, you'll lead all front-of-house operations, oversee a large and diverse team, and collaborate closely with our culinary and beverage departments. You will champion service standards, financial accountability, and team development while maintaining the welcoming, high-energy environment that makes Dudley’s a favorite among locals and visitors alike.

Key Responsibilities

• Oversee daily FOH operations in a high-volume ($10M+ annual) setting
• Lead with a guest-first mentality while upholding elevated service standards
• Manage and develop FOH staff through training, coaching, and clear performance expectations
• Maintain excellence in beverage operations, including coffee, wine, and cocktails
• Monitor and manage labor, COGS, inventory, and daily financial reporting
• Ensure full compliance with Department of Health, labor, and safety standards
• Collaborate cross-functionally with culinary, bar, marketing, and corporate leadership
• Actively participate in recruitment, training, scheduling, and employee development
• Foster a team culture that is engaged, professional, and accountable

Education, Experience & Skill Requirements

• Completion of Company General Manager Training Program (or willingness to complete)
• Alcohol Awareness, Food Handling, Gaming Registration, and PCI/DSS certifications (or ability to obtain)  
• Minimum 8 years of hospitality experience, with at least 3 in a General Manager or senior leadership role in a high-volume environment
• Associate degree (Hospitality, Business, etc.) or equivalent experience preferred
• Strong foundation in guest service, leadership, and team-building
• Deep understanding of financials: P&L statements, budgeting, forecasting, labor models, and COGS
• Organized, self-motivated, and detail-oriented with strong problem-solving abilities
• Tech-savvy: proficient in Microsoft Office, POS systems, and restaurant tech platforms

Physical Requirements & Work Conditions

• Ability to stand, walk, lift, and bend for extended periods
• Able to lift up to 50 lbs and perform repetitive motions
• Exposure to hot kitchen elements and cleaning chemicals
• Thrive in a fast-paced, ever-changing, high-pressure environment
• Flexible availability — including days, evenings, weekends, and holidays

Compensation & Benefits

• $100,000–$110,000 base salary, commensurate with experience
• Performance-based bonus plan
• Comprehensive health benefits
• Paid time off, employee dining perks, and development opportunities