General Manager

Description

General Manager – Northeast Florida (On-Site Role)
Location: Northeast Florida
Reports To: Vice President of Management Services

Job Overview: 

MAY Management is seeking a confident and experienced General Manager to lead operations at our Northeast Florida office. This pivotal role combines leadership, office management, and team development to ensure operational excellence and client satisfaction. The General Manager will oversee a team of Community Association Managers (CAMs) and administrative staff, manage a small portfolio, and partner with executive leadership to drive performance and growth across the region. 

Your Responsibilities: 

Leadership & Team Development 

• Supervise and coach a team of CAMs and support staff, ensuring high levels of performance and engagement. 
• Conduct performance evaluations, mentor team members, and create individualized development plans. 
• Lead recruiting, hiring, and onboarding efforts for CAMs and office personnel. 
• Foster a collaborative, accountable, and positive workplace culture. 
• Support the discipline and coaching process with professionalism and fairness. 

Office & Operations Management 

• Oversee daily office operations, ensuring efficient workflows and service delivery. 
• Manage a small, high-touch portfolio of community associations. 
• Develop and maintain internal processes that align with company standards and promote productivity. 
• Collaborate with other departments to streamline services and ensure cross-functional alignment. 
• Ensure compliance with all applicable community association laws, documents, and standards. 

Client & Relationship Management 

• Partner with leadership to improve client experience, retention, and satisfaction. 
• Communicate regularly with association boards, acting as a resource and trusted advisor. 
• Monitor community performance, address escalated concerns, and proactively resolve issues. 
• Ensure clear and effective communication between clients and staff. 
• Assist in managing high-risk accounts and driving service improvements. 

Strategic & Financial Planning 

• Provide input into the annual budgeting process in collaboration with the VP of Management Services. 
• Track and report on office KPIs, including client satisfaction, staff performance, and operational efficiency. 
• Identify and implement process improvements to support long-term growth and profitability. 
• Stay current on industry trends, software innovations, and regulatory changes. 

Skills & Qualifications: 

• Active Florida CAM (LCAM) license required.
• Minimum of 5 years of experience in community association management, with at least 2 years in a leadership or supervisory role. 
• Strong leadership and organizational skills with a focus on coaching and team development. 
• Excellent communication and interpersonal skills with the ability to engage staff, clients, and boards. 
• Proficiency in property management software and Microsoft Office Suite. 
• In-depth knowledge of Florida HOA/COA statutes and industry best practices. 
• Bachelor’s degree in business administration, management, or related field preferred. 

Physical Requirements: 

• Ability to lift up to 25 lbs. 
• Ability to sit for extended periods and use a computer. 
• Ability to move around the office and communicate clearly via telephone and in person. 

Supervisory Responsibilities: Yes – Directly oversees CAMs and administrative staff at the branch level. Schedule & Compensation: 

• Full-time position, Monday – Friday, 8:00 AM – 5:00 PM. 
• Flexibility may be required for meetings, events, or urgent matters. 
• Competitive salary and benefits package, including: 
• Multiple medical, dental, and vision plan options. 
• Paid time off and holidays. 
• 401(k) with company match. 
• Opportunities for ongoing training and professional growth. 

How to Apply: If you are a seasoned Community Association Manager with a passion for leadership and operations, we invite you to apply for the General Manager position at our Northeast Florida office. Please submit your resume and qualifications to be considered. MAY Management is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any other characteristic protected by law.