General Manager

Description

GROW WITH US!

Founded in 1968, Mackey's has been dedicated to helping our customers care for the place that is the most special to them, their home. With three thriving Connecticut locations, we're seeking an energetic and ambitious General Manager to lead our Colchester store team.

At Mackey's, we believe in the power of genuine customer service, a diverse product offering, and a team that works together to build a better company for each other and our customers. If you're passionate about building community, leading with integrity, and helping others succeed, we invite you to grow with us. 

We're a small business with big dreams and we are looking for people who want to join us on this mission...because Mackey's Grows.

JOB DESCRIPTION

As the General Manager of our Colchester location, you'll be the driving force behind our mission to provide exceptional service and products that help our customers' homes grow. You'll lead a team dedicated to creating a welcoming shopping experience across our diverse departments including Pet Supplies, Farm Products, Wild Bird, and Garden Center offerings.

Your Impact at Mackey's:

• Lead with Vision and Purpose – Set the standard for operational excellence while embodying our values of customer service, integrity, creativity, teamwork, and accountability.

• Create an Exceptional Customer Experience – Providing phenomenal customer service is the key element to Mackey's success. As General Manager, you are the leader who ensures the best customer experience possible while maintaining the best work environment possible.

• Drive Operational Excellence – Lead seasonal merchandising setups, identify sales and promotional opportunities, ensure proper execution of receiving and stocking processes, and maintain store presentation standards.

• Nurture Team Growth – Develop and support team members to maximize their potential in their roles through training, coaching, and creating growth opportunities.

• Build Community Connections – Represent Mackey's within the Colchester community, strengthening relationships and positioning our store as a trusted local resource.

• Champion Innovation – Identify opportunities to enhance customer experience, improve operations, and implement creative solutions to evolving retail challenges.

• Cultivate a Positive Culture – Create an environment where team members feel valued, empowered, and united in our mission to help homes grow.

Requirements

JOB REQUIREMENTS

Essential Qualifications:

• 3+ years of retail management/leadership experience
• Proven track record of leadership, team development, and driving business results
• Strong operational knowledge including inventory management, merchandising, and financial performance
• Excellent communication skills with the ability to connect with customers and team members
• Experience managing multiple departments and diverse product lines
• Proficiency with retail technology, POS systems, and Microsoft Office (Excel, Word, and PowerPoint)
• Availability to work flexible hours including weekends and some holidays (minimum 45 hours per week)

What Makes You a Perfect Fit:

• Problem Solver – Ability to resourcefully overcome challenges and find creative solutions
• Leadership Excellence – Lead by example and support the success of team members
• Organization Skills – Exhibit organization and prioritization skills to complete deliverables within deadlines while managing intermittent requests and interruptions
• Continuous Learner – Recognize and seek opportunities to learn more about products and processes to enhance Mackey's customer experience
• Team-Oriented Approach – Maintain teamwork and diversity awareness by having an inclusive approach to working with customers and team members
• Customer Focus – You naturally put customers first and understand that their success is our success
• Integrity in Action – You make decisions based on what's right, not what's easy

Work Environment:

Mackey's is a fast-paced retail environment that involves continuous interaction with customers, team members, and the ongoing evolution of the store. Responsibilities require active movements that include reaching, bending, and lifting. Product weights range from 5–60 lbs., with occasional variances due to product condition. Seasonality of the business and corresponding product offerings involves exposure to varying temperatures and allergens. Environment requires spending a prolonged period of time on her or his feet, standing or walking, continuously between breaks.

Days/Hours Requirement:

Mackey's is a year-round retail operation with spring and holiday peak seasons. As a retail business, our best days of the week are Saturday and Sunday. Therefore, candidates must have availability from 8 a.m.-7 p.m. with weekday and weekend flexibility. This position requires a minimum of 45 hours per week.

Other Requirements: Willing to comply with pre-employment screening, which may include but not limited to, drug testing, reference verification and background check.

WHY JOIN MACKEY'S?

• Be part of a growing, innovative family business
• Comprehensive benefits including health insurance and 401(k)
• Paid time off to maintain work-life balance
• Regular, predictable scheduling
• Employee discounts on the products you love
• A supportive team environment where your voice matters
• Competitive salary and performance-based incentives
• Professional development opportunities

Join our family at Mackey's and help us continue our tradition of exceptional service since 1968. Be part of a team that values creativity, embraces integrity, fosters teamwork, and delivers accountability—all in service of helping our customers' homes continue to be the special places they are.

Application: If you have any questions regarding the application, position, or hiring process, please feel free to email us directly at [email protected] or apply online at mackeysgrows.com/careers.

Mackey's Inc. is an equal opportunity employer committed to building a diverse team that represents the communities we serve.