General Manager

Description

Responsible for operation of the Hotel. Supervises and control all activities and staff in accordance with the established company standards, policies, and procedures. Plans, organizes, directs, and coordinates team members and resources for the Hotel in the best interest of the company to provide efficient, well-prepared, and profitable services while ensuring the comfort of the guest and maintaining a positive reputation of the Hotel. Responsible for business performance, annual/monthly budgeting, maximizing profitability as well as maintaining high standards of service, cleanliness, consistency, health, and safety. As a key leadership position, it is fast-paced and demanding. Must combine strategic planning organizational skills, dependability, professionalism, and day to day management activities.

Requirements

· Direct workflow of all departments - Sales & Events, Housekeeping, Guest Services & Maintenance

· Cover staffing gaps in department head absences and hourly backfill when necessary

· Organize appropriate out-of-order schedules with Maintenance to complete necessary repairs to allow for maximum occupancy 

· Respond to all guest communications - OTA Reviews, Hilton Stay Experience Platform reviews, Hilton Guest Assistance files, phone calls and in person. 

· Verify proper staffing levels for all departments according to occupancy & operational needs increasing/decreasing staffing levels accordingly to meet budgetary requirements

· Approve, prioritize, and facilitate departmental purchases in accordance with budgetary requirements to ensure appropriate item inventory. Schedule purchases according to season & company cash flow

· Provide staff training and coaching providing necessary disciplinary action and documentation when necessary

· Prepare Hotel & Staff for various inspections to ensure compliance - QA Audit (twice yearly), Ecosure (twice yearly), Sonoma County Health Department (annually), AAA (annually), Ownership Discretionary inspections

· Assist Sales Manager with pricing decisions and coordination of group and event contracts

· Review and approve invoices to verify budget GL coding is correct and adheres to budgetary requirements

· Coordinate project quoting, timing, and implementation with Hotel Ownership and appropriate vendors

· Coordinate property projects, repairs, and payment with various vendors to ensure property is in full working order

· Develop and refresh standard operating procedures and processes with Guest Service Manager based on changes in Hotel Operations

· Review Brand Updates and communications with staff to stay aware of various systems updates and notifications

· Recruit, interview, hire and assist in training of new hires. Determine appropriate start dates and pay rates. 

· Onboard staff: Providing appropriate logins, training, uniforms, and communicating all necessary information to Human Resources

· Assist Guest Services Manager menu item selection, pricing, and timing of roll out

· Communicate with Ownership about expenses extending above and beyond budget - i.e. capital expenditures 

· Attend weekly Revenue Management call with RMCC and hotel team providing feedback on available inventory and pricing decisions

· Manage and maintain hotel room inventory controls in accordance with revenue management strategies

· Attend monthly company meetings providing feedback on hotel performance, projects, challenges, and guest feedback

· Provide on call staff and hotel support in case of emergency or staffing gaps

· Coordinate deep cleaning and preventative maintenance schedules as occupancy and staffing allow twice per year

· Manage and update hotel website information, photos, and content

· Create on property guest and staff resources to enhance guest experience

Preferred system knowledge: PEP, OnQ R&I, Kipsu, Agilysys, Canary, Meeting Broker, dormakaba

This position is a salary position which means minimum 40+ hours per week is required.

Work Schedule Monday-Friday 8:30am - 5:30pm. Paid holidays available depending on staffing needs. Evenings and weekends as necessary to support the business, ie; staffing or emergencies

Performance & Compensation Review – Annually 

The physical requirements listed in this section include, but are not limited, to the motor/physical abilities and skills require of this position in order to successfully undertake the essential duties and responsibilities of this position. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position. While undertaking the essential duties and responsibilities of the position, the employee must repeatedly sit, listen, speak, and have the ability to move throughout all locations of the building. The employee is required to go to all areas of the company. The employee may be required to periodically lift and/or move up to 25lbs. Ability to travel via car. This job requires you to have prolonged periods of sitting at a desk and looking at a computer.