General Manager

Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S.  

Position Summary

Dynamic and results-driven General Manager responsible for overseeing all aspects of a high-performance family entertainment center. Leads operations, team development, financial performance, and customer satisfaction to ensure excellence across all departments. Accountable for achieving sales, profit, and EBITDA targets.

Key Responsibilities

Leadership & Team Management

• Recruit, hire, train, and develop high-performing staff.

• Conduct performance evaluations and manage disciplinary actions.

• Foster a positive, team-oriented work environment.

• Lead by example to inspire excellence in service, safety, and productivity.

Operations & Customer Service

• Ensure superior guest experiences and 100% customer satisfaction.

• Maintain facility cleanliness, safety, and organization.

• Resolve operational issues proactively and implement continuous improvements.

• Comply with company policies, regulatory standards (OSHA, ADA, DOT), and quality assurance programs.

Financial & Business Performance

• Manage P&L, budgets, payroll, and expense controls.

• Monitor key performance metrics and implement corrective strategies.

• Conduct revenue analysis and identify trends to maximize profitability.

• Oversee inventory, asset protection, and vendor relations.

Strategic Planning & Compliance

• Set operational goals and performance standards aligned with company objectives.

• Participate in business planning and contribute to corporate strategy.

• Maintain accurate records, reports, and documentation.

• Enforce compliance with all safety, legal, and regulatory requirements

• Performs additional responsibilities as needed to support operations

· High school diploma or equivalent required; college or technical degree preferred.

· Minimum 3 years of industry-related experience.

· Proven success managing multi-disciplinary teams.

· Strong leadership, communication, organizational, and problem-solving skills.

· Proficiency in Microsoft Office (Excel, Word, PowerPoint).

· Basic electronics knowledge; clean driving record.

· Willingness to travel as needed.