General Manager

About the Company
We’re a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.

About This Job

Vacasa is looking for a strong leader who is competent, energetic, and highly skilled in communications and people management to join our team as a General Manager. The General Manager is part of our leadership team for Operations helping to shape our organization to usher our diverse and geographically dispersed field staff to success. You are responsible for identifying leaders, coaching and growing your team into strong unit that can manage to KPIs and understand where better efficiency can be gained while balanced against a focus on quality. Above all else, you will be a strong leader who drives your team to create amazing owner, guest, and employee experiences.   

Compensation

• $57500 - $75000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location. 


• More benefits and company perks information below.

Essential Job Functions

• Oversee operations in the assigned location managing a specific portfolio of properties


• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for 


• Meet and maintain Vacasa standards and metrics such NPS, standard unit appearance,  and efficiency


• Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis 


• Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures


• Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets


• Conduct regular inspections prior to guest and owner arrivals


• Occasional need to perform housekeeping and maintenance duties


• Traveling between worksites is frequent and this person will need their own reliable transportation. 


• Partner and assist your Business Development Representative when new units join the portfolio


• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team 


• Provide cross-coverage for your manager and Co-GM(s) when necessary

Skills + Qualifications

• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices


• Availability to work Sunday through Saturday, early mornings and evenings as needed. 


• Professional in all forms of communications such as email, phone calls, video calls and texts


• Ability to work well under pressure in an agile, fast-paced environment 


• Excellent time management skills with the ability to change activity frequently and cope with interruptions


• Highly responsive and reliable 


• Strong attention to detail


• Prior housekeeping experience a plus 


• Adhere to all company policies and procedures


• Ability to stand, sit, and walk for an extended period of time




• Reach overhead and below the waist 


• Regularly push, pull, and lift up to 25 pounds


• Occasionally lift or move up to 50 pounds 


• Bend, stoop, squat, kneel, and twist

Workplace Environment + Physical Requirements

• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.


• Reliable transportation required.


• Regular travel within the locally assigned market and / or region.


• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of twenty-five (25) pounds without assistance.

Benefits + Perks

• Health/dental/vision insurance based on hours worked


• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked


• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute


• Health & Dependent Care Flexible Spending Accounts based on hours worked


• Paid Flex Time Off


• Employee Assistance Program (EAP)


• Employee Discounts


• Please visit our careers page to review our full benefits offerings

Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.  Casago is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check and / or an OFAC screening, country dependent.