General Manager

Overview

The General Manager at Bloom Wellness Dispensary- Saint Paul will be responsible for store operations and compliance including, but not limited to, lead, manage, and inspire a diverse team in driving results and delivering memorable, positive consumer experiences. The General Manager will directly report to the District Manager.

Description

As the General Manager, you will lead our team in its day-to-day operations. The General Manager’s main responsibilities are to train employees to meet or exceed company sales goals and provide a welcoming environment for all consumers. All activities related to the customer journey, inventory operations, safety & compliance, and team member experience will be under your direction. With training, coaching and development, a team of Leaders and Team Members will grow under the General Manager’s leadership. The General Manager serves as an ambassador in delivering lasting social changes in our communities.

Responsibilities

• Implement all operational rules, regulations, policies, and procedures to advance the company’s mission, vision, goals, and objectives.
• Manage and inspire staff to deliver the highest level of customer service ensuring customer retention and expansion.
• Deliver direction, oversight, and execution of all dispensary operations.
• Ensure the dispensary is compliant with security, inventory, and local and state regulations.
• Drive revenue and profit through effective execution of programs, initiatives, and regionalized in-store promotions.
• Oversee and manage quality product inventory, financial records, and Metrc compliance.
• Assist in the development of budgets and sales forecasts, including maintaining and enforcing cash management handling protocols and daily reconciliation.
• Perform other duties as needed.

Competency

• Treat people with respect, keep commitments, inspire trust, and motivate others.
• Work with integrity and ethics, uphold organizational standards.
• Challenge and inspire a team to exceed results expectations. Consistently executes against company strategy, state regulatory requirements and local operations plans.
• Communicates the “why” to the team and aligns them with the Bloom Wellness Dispensary’s Mission, Vision, Values, Priorities, and Behaviors. Is a change champion who helps the team navigate through change.
• Optimizes outcomes by leveraging data, understanding the story behind the numbers, and translating into behaviors and actions for the team.
• Leverage data to understand customer needs and acts on it. Improves the consumer journey by increasing efficiency and empowering the team.
• Speak to people, with actionable and respectful feedback, and coaches others to work collaboratively. Communicates effectively across multiple channels to keep teams in-the-know.
• Prioritize building diverse teams with a variety of experiences, perspectives, backgrounds and skills. Serve as role model for fostering an environment where differences are encouraged, valued, and supported.
• Place a high priority on developing people to drive strong performance and achieve career goals. Takes ownership of the employee life cycle and team’s engagement and professional development.

Experience

• Train Leaders and Team Members to consistently deliver memorable, positive in-store customer experiences.
• Ensure “Leader on Duty” (LOD) presence is appropriately scheduled throughout the store. Coach Leaders to actively supervise, recognize team members and redirect behaviors during LOD shifts.
• Drive revenue through a seamless omni-channel customer experience and lead teams to deliver a consistent experience.
• Serve as a liaison to the local community and support community outreach events and initiatives.
• Build and retain a high-performing team through selecting the best talent and effective onboarding, training, and development.
• Inspire a culture of engagement and performance through coaching, feedback, and recognition.
• Monitor staffing needs and ensure scheduling practices align to store labor goals. Hold team members accountable for accurate timekeeping, schedule compliance, and reliability.
• Develop Leaders and Team Member talent and effectively address performance issues on a timely basis.

Qualifications

• Bachelor’s degree or comparable business experience
• Minimum five years in a supervisory or management role in a retail setting, specifically with POS business operations.
• Cannabis and Metrc experience preferred
• Inventory control experience required
• Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends) to meet business needs
• Must have reliable, responsible, and dependable attendance
• Must be 21 years or older.
• Must pass any and all required background checks.
• Must possess valid driver’s license or state ID.
• Must understand and comply with the rules, regulations, policies, and procedures of Bloom Wellness.
• Must have a solid understanding of the Cannabis laws, rules and regulations and passion to further their understanding and knowledge of the industry and the laws.

Skills

• Must be proactive, with strong work ethic, attention to detail, and strong communication and leadership skills.
• Meet timelines consistently and be able to effectively work under pressure.
• Continuously open to constructive, developmental feedback, ability to maintain composure even in difficult situations.
• High level of interpersonal skills in a fast-paced, deadline-oriented environment, often working cross-functionally.
• Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgment, common sense and resourcefulness.
• Adapts and thrives in a demanding, fast-paced environment
• Possesses a high level of critical thinking.
• Operates with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPPA requirements.
• Ability to resolve conflict, handle employee and customer complaints, and settle disputes.

Additional Requirements

• Move about the dispensary to fulfill work assignments and assist employees and patients and/or customers in various locations of the dispensary.
• Remain in a stationary position, if required, up to and including in an office setting, to meet the needs of the business and complete managerial tasks timely.
• Converse and communicate with individuals and groups of people directly.
• Operate point of sale system, computer, and other office productivity machinery in order to use online programming and software including word processing, database management, spreadsheet applications, and email.
• Prepare patient and/or customer orders by moving and placing products
• Inspect and receive detailed information, such as patients' and/or customers' dates of birth, in-store or online orders, or inquiries.
• Move inventory and materials weighing up to 30 pounds independently
• Position self to move inventory and materials in storage areas
• Patient and/or customer-facing environment
• Ability to work outdoors in varied and sometimes adverse weather conditions
• Exposure to cannabis and/or allergens that might be present in an environment where cannabis is present and prevalent.