General Manager

Company : Stepstone Hospitality

Job Type : Full Time

North Augusta, Sc

Job Description - General Manager

Supervise the interviewing, hiring, training, evaluating, counseling and termination processes
Provide support to managers in employee development
Perform daily, weekly, and monthly meetings to communicate overall direction and provide leadership and communication
Communicate regularly with owners and corporate personnel all budget, revenue and forecasts as required
Maintain professional and positive relationship with owners
Oversee all operational aspects of the hotel including assisting in departments where needed
Develop short- and long-term financial and operational plans for the hotel/operation that support overall StepStone objectives which meet or exceed budget.
Prepare annual hotel/operation budget.
Monitor and correct the performance of the hotel/operation through verification and analysis of guest satisfaction systems and monthly financial reports.
Maintain and correct product and service quality standards by conducting ongoing evaluations and investigating complaints.
Establish and maintain effective programs to ensure the security and safety of guests, associates, and StepStone owned or managed assets.

Requirements

Must have a comprehensive knowledge of all hotel departments and functions.
Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
Must have exceptional mathematical and computer skills.
High school education and relevant training and experience required. Additional education preferred.
Ability to timely obtain any required licenses or certificates.
CPR training required and first aid training required.
Additional language ability preferred.
Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Execute and monitor sales and marketing plans.
Establish and maintain a proactive human resources function to ensure associate motivation, training, and development, and ensure compliance with wage and benefit regulations and administration.
Establish and maintain preventative maintenance programs to protect StepStone’s managed or owned physical assets.
Administers an effective security function that protects StepStone managed or owned assets and the safety of guests and associates.
Effectively communicate and coordinate with all departments during functions.
Scrupulously follow all StepStone and hotel policies and procedures.
Ability to work a five and one-half (5½) day workweek, including nights, weekends, and holidays.
Occasional travel required.

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General Manager

Job Description - General Manager

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