General Manager

Being a Hawkers General Manager is about so much more than receiving amazing benefits, working in a fun vibe, and eating delicious food. While we offer all those things and more, being a Hawkers leader is about working on a team of motivated people who wake up every day ready to spark adventure and connect with others through our cuisine. We are looking for leaders to help us grow our brand and lead the way in coaching and developing our restaurant team. 

EXPERIENCE REQUIRED: Three years of exempt management experience at a FULL-SERVICE, UPSCALE restaurant concept.

Sound like you? Come work with us today!

What’s in it for you?

• Highly Competitive Salary + Benefits + 401K
• Achievable Bonus Program
• Paid Time Off
• Exclusive Dining Discounts
• Unlimited Growth & Career Advancement Opportunities
• Fun & Engaging Work Environment

The Deets:

To act as the Senior Operations Leader responsible for supporting the purpose, mantras, and values of Hawkers Asian Street Food through all that you do in your role every day. The General Manager will work towards goals and objectives to achieve desired results while focusing on the long-term profitability of the company and developing restaurant staff.

• Meet or exceed established sales, revenue, and profitability goals, EBITDA (Earnings Before Interest, Taxes, Depreciation, & Amortization) cash flow movement in a position direction.
• Ensure the financial integrity of all P&L statements by adhering to systems that properly track expenses and revenues that are categorized, coded, and posted through control processes.
• Oversee the integrity and operational functionality of all POS and security systems and equipment.
• Work directly with vendors to ensure that the restaurant equipment is kept in satisfactory working order, maintaining the highest degree of usability and cleanliness.
• Maintain safe working conditions as required by OSHA and federal, state, and local governing bodies.
• Communicate with leaders, hourly team members, and guests, providing positive feedback and promote a positive image of the restaurant and good team morale.
• Responding to guest reviews and upholding guest sentiment.
• Proactively engaging with guests. 
• Regularly counsel and coach team members, liaise with Human Resources on investigations, and have the authority to suspend team members and discharge a team member immediately for instances of serious misconduct, as defined in the Employee Handbook.
• Takes quick and responsible action in solving problems and can use reason when dealing with disciplinary issues.
• Evaluate staff using formal evaluations.
• Can lead a shift effectively and develop Operations Managers and MITs to do the same.
• Ensure maintenance of a safe and harassment-free workplace.
• Take quick and responsible action in solving problems and be able to use reason when dealing with disciplinary issues.
• Train, develop, and motivate team members and leaders to meet or exceed established standards.
• Training and following the training guide program and ensuring team members have a passing score to be in position.
• Communicate with leaders, hourly team members, and guests, providing positive feedback and promoting a positive image of the restaurant and good team member morale.
• Assists in completing payroll, weekly, mid-period, and EOP administration work properly.
• Prepare weekly work schedules and ensures the schedule is implemented properly.
• The ability to close at least one time per week. 
• Address issues resulting from critical violations of health or internal inspections in a timely and professional manner.
• Safeguards the Company assets, including funds, equipment, and the restaurant building, taking appropriate action when necessary.
• Regularly interviews applicants for employment, makes hiring decisions for the restaurant, and regularly coaches and includes other leaders in the process.
• Ensures compliance with federal, local, and state laws; company policies; and procedures.
• Has knowledge of accounting and financial management principles with a focus on budgeting and forecasting revenue goals and objectives.
• Must have or be willing to obtain Food Handlers Certification and understand and follow OSHA and HACCP compliance standards.
• Must be at least 18 years old.

Physical Demands:

• Ability to read and write in English in order to process paperwork and follow up on any actions necessary.
• Manual dexterity needed for keyboarding and other repetitive tasks.
• Must be able to frequently stand, walk, bend, squat, and reach above shoulder level. 
• Must be able to lift/carry up to 20 lbs.