General Manager

Do you have a knack for creating wonder and sparking imaginations? Flip everything you know about work upside-down! WonderWorks is looking for dynamic people to join our team. WonderWorks is an indoor amusement park that combines education and entertainment with more than 100 hands-on exhibits that challenge the mind and spark the imagination.

WonderWorks Branson is looking for a General Manager to join our team! Leading a team at a vibrant indoor theme park, our General Managers orchestrate WONDERful experiences through strategic planning and dynamic leadership. From optimizing operations and enhancing guest relations to driving profitability and innovation, they ensure every visitor journey exceeds expectations, making magic happen both behind the scenes and at every exhibit.

Responsibilities:

• Develops and implements policies and procedures for departmental operations, customers, personnel and community relations
• Formulates pricing policies for sale of tickets and merchandise or implements established policies
• Reviews operating and financial statements and departmental sales records to determine merchandising activities that require additional sales promotion, clearance sales, or other sales procedures to turn over merchandise and achieve profitability and merchandising objectives
• Manages, directs, and supervises the operation management team ensuring the proper procedure and policy is followed for tasks and projects assigned
• Coordinates activities of non-merchandising departments such as purchasing, credit, accounting, and advertising with merchandising departments to obtain optimum efficiency of operations with minimum costs in order to maximize profits
• Direct operations activities and sets performance goals accordingly
• Coaches managers including selection, orientation, training and development, and performance management
• Plans, budgets, and schedules facility modifications including cost estimates, bid sheets, layouts, and contracts for construction and acquisitions
• Through the supervision of the Operations Management team, provide customer service in a timely and responsive manner, assure attraction runs smoothly, staffed adequately and morale is maintained
• Represents the company in a professional manner
• Develops strategies and initiatives to fulfill company's mission, increase its audience, and ensure financial stability and growth
• Perform other duties as assigned

Qualifications:

• Ability to multi-task, work independently, and make reasonable & ethical decisions quickly within a fast-paced environment

· Excellent time management, prioritization, and organizational skills

• Ability to comprehend written and verbal communication
• Ability to work any shift including nights, weekends, holidays, and weather conditions
• Strong computer and Microsoft Office Suite skills (Excel, Outlook, Word, etc.)
• Proven cash-handling experience
• Strong network of contacts within the industry preferred
• Valid driver’s license and clean driving record
• 7+ years of Operations Management in Hospitality, Entertainment or Theme Park experience required to allow for optimal success
• 5+ years of experience supervising/leading a team
• Ability to climb, bend, kneel, sit, stoop, stand, and walk throughout the work area for prolonged periods
• Ability to lift and/or move up to 50 pounds

Job Type: Full-Time

WonderWorks is an Equal Opportunity Employer. Candidates are subject to background checks. On-the-job training is provided upon joining. Regular attendance is required.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.

Now that you know more about the role, help us learn more about your professional skills! Please follow the steps to apply today!