General Manager

Essential  Functions:

• 
  
  Models and creates an environment in which the Guest is always right; ensures a positive Guest service experience.
  
  


• 
  
  Responds positively and quickly to Guest concerns.
  
  


• 
  
  Hires high quality people who demonstrate and ensure consistent Guest satisfaction.
  
  


• 
  
  Ensures all employees are trained and empowered to deliver total Guest satisfaction.
  
  


• 
  
  Evaluates each employee’s ability to maintain high levels of Guest satisfaction.
  
  


• 
  
  Continuously improves the skills, knowledge and morale of all employees.
  
  


• 
  
  Train, coach and provide regular performance feedback (positive and corrective)
  
  


• 
  
  Makes a continuous effort to maintain a fun and enjoyable working experience in the restaurant at all times.
  
  


• 
  
  Develops and executes the business plan (key elements include fiscal responsibilities, manpower planning and local restaurant marketing) for the restaurant.
  
  


• 
  
  Utilizes labor effectively to meet budget.
  
  


• 
  
  Responsible for financial results
  
  


• 
  
  Executes company-wide marketing programs
  
  


• 
  
  Enforces all labor laws (federal, state and local).
  
  


• 
  
  Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our Guests and employees.
  
  


• 
  
  Models and encourages CKE shared values.
  
  


• 
  
  Is completely focused on and driven by the Guest.
  
  


• 
  
  Is of high personal integrity and treats all employees with honesty, respect and dignity.
  
  


• 
  
  Is performance oriented and driven; clearly communicates performance expectations, measures performance results, recognizes and rewards good performance and is intolerant of poor performance.