General Manager

POSITION SUMMARY:

We are seeking a results-driven General Manager to lead the overall performance of a local branch operation, including sales, operations, administration, and financial performance.

This role is responsible for driving revenue growth, operational execution, profitability, and team leadership, while ensuring high levels of customer service and accountability across the branch.

The ideal candidate is both strategic and hands-on—someone who can lead people, manage performance, solve operational challenges, and grow the business.

WHO IS WARD NORTH AMERICAN

Ward North American is an agent for North American Van Lines (NAVL) and an industry leader in residential and office moving services. With over 40 years of moving expertise and dedication to high-level customer service, Ward is one of the largest hauling and booking agents for NAVL.

WHAT WE LOOK FOR:

• Minimum 5 years of business management and operational leadership experience


• Experience managing budgets, financial performance, and profitability


• Experience leading teams, including hiring, coaching, and performance management


• Transportation, moving, logistics, warehousing, or service-industry leadership experience preferred


• Strong leadership and decision-making ability


• Financial and operational management skills


• Excellent communication and interpersonal skills


• Ability to solve problems quickly and effectively


• Strong organizational and time management skills


• Comfortable operating in a fast-paced, constantly changing environment

WHAT YOU’LL DO:

Branch Leadership & Operations

• Lead day-to-day branch operations across sales, operations, and administration


• Ensure operational efficiency, service quality, and overall branch performance.


• Implement company policies, procedures, and operational standards.


• Monitor workflows and make adjustments to improve productivity and execution.

Revenue Growth & Financial Management

• Drive branch revenue growth and profitability


• Develop and execute local business growth strategies


• Analyze budgets, operating costs, and financial performance metrics


• Identify opportunities to improve margins and operational efficiency

People Leadership

• Lead, coach, and develop managers and branch employees


• Oversee hiring, performance management, employee development, and accountability


• Build a strong culture focused on teamwork, service, and results


• Address employee concerns and resolve operational or personnel issues proactively

Sales & Market Development

• Support sales efforts and local business development initiatives


• Promote company services within the market and industry


• Strengthen customer relationships and expand market presence


• Partner with leadership on strategic growth initiatives

Strategic Decision-Making

• Review branch performance and identify areas requiring operational, staffing, or procedural changes


• Make informed business decisions based on financial and operational data


• Balance short-term operational demands with long-term business objectives

WHAT WE OFFER:

• Competitive compensation: base salary + performance incentives


• Medical, dental, and vision insurance


• 401(K) with company match


• Paid Time Off (PTO)


• Worksite benefit programs


• Career growth opportunities within a national organization