General Manager

Compensation: $120,000-$140,000 Annually

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

• Directs and coordinates daily activities of the 3PL warehouse to ensure that the quality and accuracy of shipping and receiving meet and exceed the expectations of our customers.


• Responds positively and quickly to customer concerns, and corrects potential problems before they affect customers.


• Communicates daily with customers to discuss service needs and implements processes and procedures to achieve service requirements.


• Ensures that appropriate policies and procedures and SOPs are being adhered to by all Team Members and managers.


• Confers in the development and implementation of company policies, procedures, goals, and objectives, with Company and customer officials, as necessary.


• Develops and executes business plans, budgets, and goals with Corporate and Customer representatives.


• Reviews progress as compared to business plan, budget and goals with Corporate, Customers, and staff on a regular basis.


• Monitors costs and quality controls to maintain and enhance profitability.


• Recommends capital expenditures for acquisition of equipment to increase efficiency and service of facility.


• Manages the day-to-day activities of the facility, ensuring that work is accomplished by the managers and supervisors and that it is consistent with corporate policies and objectives.


• Establishes ongoing programs to ensure continuous improvement.


• Develops and implements the necessary processes and procedures with the Operations team and monitors effectiveness.


• Develops and monitors productivity standards.


• Conducts regular staff meetings.


• Oversees inventory control.


• Oversees quality control and damage reduction.


• Provides leadership in coaching, mentoring, training, personnel selection, and professional development. Trains managers and other personnel strategically in all areas that will help them achieve customer goals and objectives.


• Oversees that the facility staff develop and implement professional developmental plans for the Team Members, their supervisors, and managers.


• Manages, mentors, and motivates supervisory personnel to handle Team Member concerns, complaints, and developmental needs.


• Conducts performance evaluations.


• Performs corrective and progressive disciplinary follow-up as required.


• Negotiates resolutions pertaining to conflicts in the workplace.


• Achieves a clean and orderly operation with an emphasis on productivity appearance.


• Achieves and maintains a safe, accident-free, and healthy work environment.


• Ensures business and personnel practices are within the law and consistent with policies and procedures.


• Champions Holman’s core business values.


• Reliable attendance at scheduled shifts.


• Performs all duties in conformance with appropriate safety and security standards.


• Performs all other duties as assigned or needed.

POSITION QUALIFICATIONS

Competency Statement(s)

• Attendance - Ability to work the required schedule and arrive at work on time and work alternative schedules to accommodate the needs of the business.


• Communication - Ability to effectively communicate in writing and verbally in a courteous and professional manner with others. Ability to understand and follow verbal and written instructions.


• Mathematics- Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.


• Language – Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community, Ability to effectively present information to top management, clients, and customers,


• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.


• Relationship Building - Ability to establish and maintain effective working relationships with customers, co-workers, management and government officials.


• Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others.


• Empathetic – Ability to appreciate and be sensitive to the feelings of others.


• Productivity - Ability to maintain a level of production that meets or exceeds the established guidelines. Ability to work independently without interruptions.


• Paperwork - Completion - Ability to complete necessary paperwork neatly and accurately and according to established guidelines.


• Paperwork - Verification - Ability to verify paperwork necessary to ensure accuracy and completeness.


• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.


• Detail Oriented – Ability to pay attention to the minute details of a project or task and prioritize tasks. Ability to handle multiple tasks/projects simultaneously.


• Analytical Skills – Ability to use thinking and reasoning to solve a problem Ability to understand and interpret financial information


• Reasoning – Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.


• Organized – Ability to follow a systematic method of performing a task. Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.


• Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.


• Accountability - Ability to accept responsibility and account for his/her actions.


• Accuracy - Ability to perform work accurately and thoroughly.  Look for ways to improve and promote quality.


• Adaptability - Ability to adapt to change in the workplace.


• Autonomy - Ability to work independently with minimal supervision.


• Safety Awareness - Ability to identify and correct conditions that affect Team Member safety.

SKILLS & ABILITIES

• Education: Bachelor’s Degree


• Experience: Five (5) years of previous work experience in a high-paced warehouse environment, with at least two years in management. Knowledge of Six Sigma, Lean Manufacturing, Green Belt


• Computer Skills: Advanced computer skills. Strong working knowledge of MS Office including Outlook, Excel, Access, and Word. Ability to mast internal computer systems


• Certificates & Licenses: Valid State Driver’s License; Forklift Certification Preferred