General Manager

A Choice Hotels General Manager (GM) leads daily operations to maximize profitability, ensure high guest satisfaction, and maintain brand standards, often taking a "hands-on" approach. Key responsibilities include managing staff, revenue generation, financial reporting, and community engagement.

Key Responsibilities

• Operational Leadership: Manage day-to-day operations of front desk, housekeeping, maintenance, and breakfast, ensuring compliance with brand quality standards.
• Financial Management: Maximize revenue, occupancy, and ADR (Average Daily Rate) through effective revenue management, budgeting, and cost control.
• Guest Experience: Resolve guest issues promptly and enhance the hotel's online reputation.
• Team Management: Recruit, train, coach, and supervise staff to foster a motivated, service-oriented team.
• Marketing & Sales: Coordinate local sales efforts and maintain strong community ties to boost bookings.

Typical Qualifications

• Experience: Proven experience in hotel management, often with a minimum of 2–5 years required in a supervisory role (franchise or select-service experience preferred).
• Leadership: Strong, hands-on leadership skills with the ability to build and develop teams.
• Technical Skills: Proficiency in property management systems (PMS), Microsoft Office, and revenue management systems.
• Education: A four-year college degree is often preferred but not always required.

Physical and Scheduling Demands

• Must be able to work flexible hours, including weekends, evenings, and holidays, and be available for emergencies.
• Ability to stand for long periods and handle high-stress situations calmly.

Work schedule

• 8 hour shift
• 10 hour shift
• Weekend availability
• Monday to Friday
• On call
• Holidays
• Day shift
• Night shift

Supplemental pay

• Bonus pay

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) matching
• Employee discount
• Paid training