General Manager

Certified Group is committed to partnering with customers to deliver innovative scientific solutions and expertise – So The World Can Trust In What It Consumes™. Our network of 30+ North American and European laboratories serves the food & beverage, dietary supplements, cosmetics, OTC, tobacco/nicotine, cannabis, and hemp industries.

Our Brands

Certified Group is comprised of a set of specialized brands that collectively deliver laboratory testing, regulatory consulting, and certification & audit services across highly regulated industries:

• Certified Laboratories – Provides comprehensive analytical and microbiological testing, primarily supporting food, beverage, cosmetics, OTC, and dietary supplement industries.


• Food Safety Net Services (FSNS) – A leading network of ISO-accredited laboratories across North America, focused on food safety testing, operational support, and technical services for the food industry.


• Labstat – A global leader in contract research and testing for nicotine, tobacco, cannabis, hemp, and next-generation products, with deep expertise in analytical chemistry and toxicology.


• EAS Consulting Group – A regulatory consulting firm offering expert guidance, training, and auditing support across FDA, USDA, and other regulated sectors, powered by a large network of independent advisors.


• FSNS Certification & Audit – Provides accredited third-party auditing and certification services, including food safety, animal welfare, and GMP programs.

Position Summary

Certified Group is seeking a General Manager to lead its Personal Care & Cosmetics laboratory operations in Burbank, CA. This executive-level role carries full responsibility for site operations, financial performance, technical execution, and regulatory compliance.

The General Manager will drive business performance within a GMP-regulated environment, lead a high-performing technical and operational team, and ensure exceptional client service. This role holds full P&L ownership and is accountable for operational excellence, quality systems, employee engagement, and long-term strategic growth.

The ideal candidate brings strong business acumen and proven site leadership, combined with deep technical expertise in analytical chemistry—particularly near-expert knowledge of chromatographic operations. This individual must confidently guide technical decision-making, assess analytical challenges, and communicate risks, root causes, and solutions effectively.

Responsibilities

Strategic & Site Leadership

• Lead overall site strategy, performance, and growth initiatives


• Develop and execute annual operating and business plans


• Drive continuous improvement across operations, quality, and technical capabilities


• Serve as the senior escalation point for operational, technical, quality, and client issues


• Align site strategy with long-term growth across personal care, cosmetics, OTC, and regulated testing


• Integrate commercial priorities with operational execution and sound scientific judgment

Financial & Business Performance

• Own full site P&L, including revenue growth, margins, and EBITDA


• Lead budgeting, forecasting, and financial planning processes


• Monitor KPIs such as utilization, turnaround time, productivity, and capacity


• Partner with commercial teams on client retention, pricing, and growth opportunities


• Support capital investments in instrumentation, automation, and infrastructure


• Evaluate financial performance in the context of laboratory operations and technical complexity

Quality & Regulatory Oversight

• Ensure compliance with GMP and applicable regulatory standards


• Maintain inspection readiness and lead audits (regulatory and client)


• Champion data integrity, documentation, and quality system effectiveness


• Ensure methods are scientifically sound and properly validated/verified


• Oversee investigations (OOS/OOT, deviations, CAPA) and technical issue resolution


• Lead in complex technical scenarios involving chromatography, method performance, and data quality


• Foster a culture of compliance, accountability, and scientific rigor

Operational Management

• Oversee laboratory functions including Chemistry, Microbiology, Stability, and Sample Management


• Align staffing and resources to meet operational and business needs


• Optimize workflows to improve efficiency, turnaround time, and quality


• Ensure proper equipment, methods, training, and controls are in place


• Drive improvements in instrument utilization, sample flow, and cross-functional coordination


• Support expansion of technical capabilities (e.g., LC, GC, wet chemistry)


• Maintain strong technical oversight of chromatography-driven operations

Leadership & Talent Development

• Lead and develop a cross-functional leadership team


• Build a high-performance, accountable, and engaged culture


• Drive succession planning and talent development initiatives


• Promote safety, collaboration, and continuous learning


• Mentor teams in technical problem-solving, troubleshooting, and decision-making


• Ensure strong competency in analytical chemistry, chromatography, and GMP practices


• Establish high standards for analytical rigor and data-driven decisions

Qualifications

Education

• Bachelor’s degree in Chemistry or related scientific field (required)


• Advanced degree (M.S., Ph.D.) and/or MBA (preferred)

Experience

• 10+ years of leadership experience in a GMP-regulated laboratory environment


• Experience as a General Manager, Site Leader, Laboratory Director, or similar role


• Demonstrated P&L ownership and financial management expertise


• Proven experience with regulatory inspections and client audits


• Background in personal care, cosmetics, pharmaceutical, biotech, OTC, or contract lab services (preferred)


• Strong experience leading analytical chemistry operations, including chromatography and wet chemistry


• Deep technical expertise in chromatographic systems (HPLC, UPLC, GC, GC-MS, LC-MS, LC-MS/MS)


• Proven ability to troubleshoot, interpret data, and lead root cause investigations


• Strong foundation in classical/wet chemistry techniques

Core Competencies

• Executive leadership and strategic thinking


• Financial and operational acumen


• Deep knowledge of GMP quality systems


• Advanced expertise in analytical chemistry and chromatography


• Strong technical judgment and problem-solving ability


• Ability to communicate complex technical concepts clearly


• Client-focused mindset


• Change leadership and organizational development


• Executive presence and strong communication skills

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We are an Equal Opportunity Employer and make employment decisions without regard to protected characteristics under applicable law.