General Manager

Mission Statement:

We are Black Rifle Coffee Company, a veteran-founded company serving premium, fresh-roasted coffee to people who love America.  We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers!  We are more than a product and more than a company; we are a culture.  A culture full of motivated people who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency.  Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it.

Job Summary

Job Details

Role Responsibilities

• Manage all aspects of store operations, including sales, customer service, inventory management, hiring, staff supervision & development.

• Manage P&L of the store (control expenses, labor costs, supplies, inventory, etc).

• Embodies a customer first attitude, embedding best practices and training to provide legendary customer service.  

• Cultivates a focused and positive, cohesive environment, flexing to ever changing customer and business needs. 

• Owns successful implementation of company programs, develops action plans, and coaching the store team to  meet operational and organizational objectives.

• Acts as player/coach demonstrating best practices & behaviors that motivate employees to perform at their highest levels. 

• Constantly reviews store environment and key business indicators to identify risks and opportunities for improvement, escalates feedback to senior leadership. 

• Maintain strong relationships with customers, vendors, and the community through outreach.  

• Data driven leadership; utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance.

• Ensure compliance with all company policies and procedures, as well as federal, state, and local laws and regulations.

• Leads merchandising & marketing strategies within the store. 

Education and Skill Requirements

• Bachelors degree preferred

• 5+ years experience in a QSR environment preferred

• At least 3+ years experience in Retail/QSR store management 

• Proven track record of achieving sales and profitability goals.

• Strong leadership, organizational, delegation, and communication skills.

• Track record of managing and motivating a team of hourly employees.

• Knowledge of inventory management and merchandising strategies preferred.

• Ability to work in a fast-paced, dynamic environment.

• Strong problem-solving and decision-making skills.

• Proficiency with Microsoft Office, Google Suite, and POS systems. 

• Ability to work a flexible schedule (i.e. early mornings, nights, weekends, holidays)

Physical Requirements

This is a full-time position and may require long hours, event staffing and will require weekend and night work 

• While performing the duties of this job, the employee is regularly required to stand, sit, stoop, kneel; talk, hear, and use hands and fingers to operate a computer, keyboard and telephone.

• Specific vision abilities required by this job include close vision requirements due to computer work

• Ability to hear and communicate through a headset

• Ability to lift up to 50 lbs is required 

• Light to moderate travel is required

• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).

• Ability to work in a confined area.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Agency Disclaimer:
Black Rifle Coffee Company does not accept unsolicited resumes from staffing agencies, search firms, or third parties. Any resume submitted in the absence of a signed agreement will become the property of Black Rifle Coffee Company, and no fee will be paid. Please do not contact our team regarding recruiting services.