General Manager

The General Manager is responsible for overseeing the organization’s sales and service operations, with a focus on driving revenue growth and ensuring exceptional customer satisfaction. This role provides strategic leadership and operational oversight across key areas, including Equipment and Chemical Sales, Field Services Operations (core service and chemical), and Installation Management. The General Manager will lead business planning, develop high-performing teams, and execute initiatives that strengthen market presence and support overall business objectives.

Category: Exempt

Reports to: SVP Operations

Hours: 8:00am – 5:00pm, additional hours as needed

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ESSENTIAL DUTIES AND RESPONSIBILITIES

Sales Leadership:

Develop and implement effective sales strategies to achieve revenue targets.

Monitor sales performance and identify opportunities for improvement.

Manage P&L for their territory while driving the regional growth strategy across the sales and services lines.

Team Management:

Lead, mentor, and motivate the sales and service teams to enhance performance and engagement.

Conduct regular performance evaluations and provide feedback and training.

Customer Service Excellence:

Ensure high standards of customer service are maintained across all interactions.

Address and resolve escalated customer issues and complaints effectively.

Market Analysis:

Analyze market trends and competitive landscape to inform sales strategies.

Identify new business opportunities and areas for growth.

Financial Oversight:

Manage budgets and financial forecasts for the sales and service departments.

Monitor expenses and ensure cost-effective operations.

Collaboration and Communication:

Collaborate with other departments (e.g., marketing, operations) to align strategies and initiatives.

Communicate effectively with upper management regarding sales performance and challenges.

Training and Development:

Implement training programs to enhance the skills and knowledge of the sales and service teams.

Foster a culture of continuous learning and professional development.

Operational Excellence:

Oversee daily operations to ensure efficiency and effectiveness in service delivery.

Establish and monitor key performance indicators (KPIs) for sales and service operations.

Compliance and Risk Management:

Ensure compliance with company policies, industry regulations, and safety standards.

Identify and mitigate potential risks associated with sales and service operations.

Additional duties as assigned.

REQUIRED SKILLS & QUALIFICATIONS

Leadership & Management: Ability to inspire and motivate teams, fostering culture of high performance and accountability and the ability to make decision that will lead a diverse team effectively.

Strategic Thinking: Capability to develop long-term strategies that align with company goals and the ability to assess market trends and identify opportunities for growth.

Financial Acumen: A strong understanding of budgeting, financial forecasting and cost management and the ability to analyze financial reports and use the data to drive business decisions.

Customer Focus: A commitment to delivering exception customer service and enhancing customer satisfaction and the ability to handle escalated customer issues with professionalism and care.

Collaboration & Teamwork: Strong interpersonal skills to build relationships across departments and with external partners and the ability to work in a team-oriented environment.

Training & Development: Ability to design and implement training programs to develop team skills and competencies and a commitment to foster a culture of continuous learning.

Operational Management: Experience in managing day-to-day operations the ensure efficiency and effectiveness while having the knowledge of best practices in service delivery and operational excellence.

Time Management: Strong organizational skills to manage multiple priorities and deadlines and the ability to delegate effectively and ensure tasks are completed in a timely manner.

Adaptability: The flexibility to adjust strategies in response to changing business environments and market conditions and the ability to mange stress and navigate challenges effectively.

Working Conditions & Physical Demands:

Dynamic and fast-paced work environment.

Occasional evening and weekend may be required.

Ability to travel for clients meetings and industry events as needed.

Ability to sit and stand and move about a facility.

Experience & Education:

Bachelor’s degree in business administration, management, or related field.

7-10 years’ experience in a leadership role.

Strong leadership and interpersonal skills.

Excellent communication and negotiation abilities.

Proficiency in CRM software and sales analytics tools.

Strong analytical and problem-solving skills.

We offer 100% employer paid medical plan. Other optional benefit programs are available to our employees and their families which include: 401(k) match, additional medical plans, dental, vision, flex spending account, short-term and long-term disability & life insurance coverage.

EEO Statement

Equal Opportunity Employer

Sonny’s is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

The pay for this position is dependent upon experience, between $157,080.00 and $245,490.00.