General Manager

Overview
This position is responsible for the selection, training, and development of key leadership roles within the resort and for constantly monitoring hotel staff performance in all phases of service and job functions. The General Manager must be able to interact with guests, resolve problems and communicate effectively with all departments. The role must ensure the profitability of all departments to achieve the budgeted objective. Provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating, and maintaining a unique guest experience, executing brand standards and building awareness of hotel and brand in the local community. This individual may also provide support in a variety of other operational roles as well as assist with corporate projects and initiatives. 

Essential functions

• Leads and manages resort operations.


• Directs resort actions required to maximize profitability and increase service levels and team member satisfaction.


• Ensures brand standards are met.


• Facilitates resort meetings.


• Provides input into the hiring, supervision, training, assessment, coaching, and disciplining of department heads and other key team members.


• Manages conflict and resolves team members and guests complaints.


• Interacting positively with guests promoting the features and amenities of the resort


• Conducts performance evaluations that are timely and constructive.


• Organizes and oversees the schedules, timecards, and work of assigned staff.


• Maintaining profitability of each department


• Collaborates with other managers to analyze costs, benefits, and losses of company profits.


• Performs other related duties as assigned.

Supportive functions

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

• Attends industry meetings and participates in industry organizations.


• Participates in and maintains active community relations.


• Participates in resort and corporate activities and meetings as requested.


• Perform special projects as assigned.

Physical requirements

• Prolonged periods sitting at a desk and working on a computer.


• Must be able to lift up to 15 pounds at times.


• Must be able to access and navigate the resort.

Specific job knowledge, skills, and abilities

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Extensive knowledge of resort/hotel operations


• Excellent time management skills with the ability to assign and delegate tasks.


• Excellent communications skills both verbal and written


• Excellent managerial and supervisory skills.


• Ability to work in teams and independently.


• Excellent math and accounting skills


• Ability to interpret financial data


• Proficient with Microsoft Office Suite or similar software programs.

Education and experience               

• BS degree in related field, or comparable certifications and experience in the industry 


• Minimum 3 years of successful resort/hotel operations leadership required. 


• Prior GM experience or AGM experience is preferred.

Notice: the hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.