General Manager

The General Manager is responsible for the overall leadership, profitability, and daily operations of the dealership. This position oversees all departments—including Sales, Finance & Insurance (F&I), Service, Parts, and Administration—to ensure exceptional customer satisfaction, employee development, and financial performance while maintaining the standards and values of John Jones Auto Group.

Responsibilities

• Direct and oversee all dealership operations.


• Develop and execute sales and profitability strategies.


• Lead, coach, and mentor department managers and staff.


• Monitor and improve new and used vehicle sales performance.


• Ensure outstanding customer service and maintain high CSI (Customer Satisfaction Index) scores.


• Manage dealership budgets, expenses, and financial performance.


• Review monthly financial statements and establish performance goals.


• Oversee inventory management and vehicle acquisition.


• Ensure compliance with manufacturer requirements, company policies, and state and federal regulations.


• Foster a positive workplace culture focused on accountability, teamwork, and continuous improvement.


• Recruit, hire, train, and retain high-performing employees.


• Build strong relationships with customers, community partners, and manufacturer representatives.

Qualifications

• 5–10+ years of automotive dealership management experience.


• Previous experience as a General Sales Manager, General Manager, or Dealer Principal preferred.


• Demonstrated success in increasing sales and profitability.


• Strong leadership, communication, and decision-making skills.


• Experience managing fixed operations (service and parts) and variable operations (sales and F&I).


• Ability to analyze financial reports and performance metrics.


• Knowledge of dealership management systems (DMS), CRM platforms, and inventory software.


• Valid driver's license with an acceptable driving record.

Preferred Skills

• Strategic planning and business development.


• Financial analysis and budgeting.


• Team leadership and employee development.


• Customer relationship management.


• Conflict resolution and negotiation.


• Process improvement and operational efficiency.

Performance Expectations

• Achieve sales and gross profit objectives.


• Increase customer satisfaction and retention.


• Maintain healthy inventory levels.


• Improve employee productivity and retention.


• Ensure regulatory and manufacturer compliance.


• Support continued growth of the dealership and John Jones Auto Group.

Benefits

• Competitive compensation with performance incentives.


• Health, dental, and vision insurance.


• 401(k) retirement plan.


• Paid time off.


• Employee discounts on vehicles, parts, and service.


• Ongoing training and professional development.