General Manager

MJ23 is a collaboration between Cornerstone Restaurant Group (CRG) and the greatest athlete of his generation, Michael Jordan. Located in the Mohegan Sun Casino in Connecticut, MJ23 is a modern sports bar featuring elevated bar food, craft beer and cocktails, and plenty of TVs to enjoy the game. While our delicious burgers and wings attract customer attention, it is CRG's Heartfelt Hospitality that creates a truly memorable experience for our guests.  

We are seeking a talented General Manager to lead MJ23 Sports Bar & Grill.

General Manager Responsibilities

• Oversee all aspects of the restaurant.
• Manage and develop the restaurant's leadership team including each Manager's AOR's, performance, feedback, and project delegation.
• Accurately perform monthly inventories.
• Lead with a people-first mindset.
• Analyze sales figures to set, monitor, and control budget for the restaurant, working closely with the finance team.
• Assist in any areas of the restaurant as business needs require.
• Oversee repairs & maintenance.
• Drive service standards through hiring, training, and continued education.
• Conduct daily pre-shift/post-shift and other periodic meetings to increase communication.
• Consistently monitor labor costs to remain within labor budgets when scheduling staff.
• Develop and implement creative solutions for areas of improvement.
• Maintain relationships with vendors, manage the ordering and receiving cycle for the restaurant. 
• Monitor and observe guests' experience. Respond promptly to guest complaints.  
• Work with Sales & Events Manager in developing and driving guest outreach, communication, and marketing efforts, including the coordination of private & semi-private events.
• Create and post weekly staff schedules
• Handle employee counseling as needed.
• Maintain an employee recognition and incentive program to maintain high morale.
• Manage the interviewing, hiring, and effective onboarding new hires.
• Perform timely employee reviews.
• Work with HR and to appropriately resolve any employee coaching and counseling issues.

The preceding reflects management’s definition of essential functions for the General Manager position but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or for other reasons.

Benefits

• Quarterly bonus program 
• Annual bonus program 
• Monthly cell phone reimbursement 
• Dining discounts 
• Paid vacation 
• Paid Sick Leave  
• Medical, dental and vision insurances 
• Employer paid long-term disability insurance 
• Employer paid life insurance and AD&D 
• Employee paid voluntary short-term disability, critical illness, and critical accident insurance 
• Paid Parental Leave (2 weeks) 
• Pre-tax Commuter Benefits 

• Bachelor’s degree in business administration or hospitality or related experience.
• 5 to 8 years of experience.
• 5 years of supervisory experience required.
• Experience with P&L reports and working with budgets.
• Experience with POS.
• Basic math skills.
• Experience in training (planning, and implementation).
• Great computer skills (Word, Excel, Outlook at a minimum)
• Valid food sanitation management, alcohol, and allergen certifications (may be obtained upon hire).

Working Environment/Minimum Physical Requirements

This position operates in a restaurant setting. The employee may be exposed to hazards including, but not limited to, cuts, strains, slipping, tripping, falls and burns. The physical demands described here are representative of those that must be met, with or without reasonable accommodations, by the employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

• Speak and hear
• Stand for a majority of the shift 
• Operate a desktop or laptop computer
• Use a keyboard to accurately type.
• Frequently wash hands.
• Engage in heavy member/guest contact in sometimes stressful situations.
• Tolerate varying noise levels, temperature, illumination, as well as air quality.
• Have hand-eye coordination and manual dexterity.
• Have a normal sense of smell, taste, touch, and sound.
• Respond to visual or aural cues.
• Continuously or periodically bend, twist, lean, lift, push, pull, kneel, bend, walk, stand, stoop, and crouch for extended periods of time.
• Lift up to 75 pounds.
• Maneuver freely through all areas of the property.
• Arrive to work in a predictable and consistent manner.