General Manager

OVERVIEW

Zippy’s core purpose is to “share Hawaii” by being committed, humble, passionate, supportive, and integrative. All employees are responsible to Ka Hana Pono: do the right thing and work in the right way. 

POSITION SUMMARY:

This position has accountability for the management of a store, with the attainment of financial, customer service, safety and sanitation standards as key objectives. These are obtained through modeling the Core Values of the Company. This position will be required to travel to Hawaii for training.

ESSENTIAL FUNCTIONS:

1. Accountable for the operating plan of a single, complex unit.
2. Maintains effective training programs for employees and managers ensuring that they have the skills and competencies needed to fulfill their role requirements.
3. Focuses on continuous improvement for in-store processes
4. Hires and onboards talent adequate to meet staffing needs and brand standards
5. Accountable for the progressive discipline of managers and employees within the business unit - holding to company practices and policies.
6. Clearly understands and is aligned with the Mission, Vision and Core Values of the Company. Practices behaviors that will bring Mission Statement to fruition. 

1. Establishes goals and priorities for the store, which are aligned with the goals and objectives of the Company.
2. Continuously looks for ways to achieve, maintain and improve SQCST: great service to customers, food handling that ensures a safe and quality product, a clean and safe environment, and training to support individuals to achieve their maximum potential.
3. Identify areas of opportunity using data and develops clearly defined action plans 
4. Knows and implements actions to achieve productivity goals, customer satisfaction, food cost and quality, and safety/sanitation guidelines.
5. Ensures proper new-hire training procedures are followed and maintains cross-training programs; Coaches and develop Assistant Managers & Working Supervisors
6. Ensures proper channels and processes are followed for performance issues; motivates and counsel's employees to support them in achieving their fullest potential.
7. Makes good decisions to the fullest extent of his or her responsibility in running the store. Works collaboratively with people from all levels and departments within the organization.
8. Practices community guidelines when communicating with others.
9. Actively participates in the hiring and interviewing process.
10. Performs various other duties reflecting the same level of operation and interpersonal relations skills, knowledge, and responsibility.
11. Ensures that restaurant operations are compliant with local and state regulations at all times.
12. Establishes and promotes a work culture where positivity, trust and cooperation are constantly present.

COMPETENCIES:

1. Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals.
2. Resourcefulness - Securing and deploying resources effectively and efficiently.
3. Develops Talent - Developing people to meet both their career goals and the organization's goals.
4. Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
5. Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
6. Manages Ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear.
7. Builds Effective Teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

QUALIFICATIONS:

Scheduling: 

•  Available for work on any day of the week or shift; typically, this position enjoys a five day work week with regular days off
•  Available for work at any store in the chain if transferred to a new store; must have reliable transportation

Physical Ability: 

•  Able to lift 10 pounds frequently; occasionally lifting up to 60 pounds
•  Wrist and hand motions; standing and/or walking up to 9 hours; reaching, bending, and squatting frequently; pushing and pulling frequently

Mental Ability:

•  Time management skills with strong attention to detail; ability to handle multiple tasks simultaneously and meet assigned project deadlines in a timely manner
•  Strong customer service skills required

Pre-Employment Requirements:

•  Must pass drug screening test
•  Must pass pre-employment physical
•  Current and Valid Food Handler’s Certification Card issued by the Southern Nevada Health District (or Certified Food Safety Manager Card)

Environmental Conditions:

•  Able to work in temperatures ranging from 0 degrees to 95 degrees
•  Around equipment that generates smoke as a by-product of cooking food

Education: 

•  College degree preferred
•  High school education or G.E.D. required

Experience: 

•  Food service or managerial experience preferred

Desired Skills:

•  Good communication (oral and written) and listening skills
•  Good interpersonal skills (ability to develop interdependent relationships)
•  Self-development skills (desire and ability to learn)
•  Training/coaching skills (ability to develop competencies in people)
•  Planning skills (ability to set short-term, mid-term and long term goals, measures, activities, and time frames)
•  Organizational skills (ability to coordinate multiple tasks/activities, ensure smooth and balanced workflow, and meet due dates); good time management skills and habits
•  Problem-solving/decision-making skills (ability to handle operational, staff, and customer problems on a timely basis); sees problems as opportunities for growth; is persistence in resolving an issue
•  Team building skills (ability to get team members to work cooperatively and collaboratively)
•  Analytical skills (ability to understand numerical reports and connect them to actions to take to make improvements)

Desired Attributes:

•  Self-awareness (willingness to identify areas in need of improvement)
•  Self-directedness (initiative and proactivity)
•  Self-responsibility (accountable for oneself)
•  Action-oriented (exercising initiative to implement, follow-up and follow-through)
•  Willingness to change

Disclaimer:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.