General Manager

About The Company
Lucky You is a thriving business started in San Diego, CA over 25 years ago. At Lucky You, we create gifts that build good business relationships! We have many Fortune 500 customers across the country that count on us for their employee incentive programs and gifts, including custom and branded baked goods, unique snacks, candy, and a wide range of other branded merchandise.
We are seeking a General Manager who is results-oriented to join our team in San Diego, CA. The ideal candidate will be able to produce sound plans, spot problems and opportunities early, and respond aggressively to them. To be successful, you will be able to see the interrelationships between areas of the business and prioritize accordingly between them to make the right things happen. As a result, your actions will create a coherent and consistent pattern that moves the business forward. Additional attributes are an impeccable work ethic and strong leadership skills. You will be fully trained by the founder and work alongside her in a company that has a customer-oriented culture built on our core values for integrity, kindness and efficiency.
If you are a dynamic individual who thrives on bringing out the best in people and excels at project management in a fast-paced environment, then this job is for you! Join us in leading a team of dedicated employees to create high quality gifts with precision and efficiency.
To apply, please send a cover letter describing why you are perfect candidate for this position along with your resume to: [email protected].
Responsibilities:
The General Manager is responsible for spearheading innovative strategic thinking; managing company resources productively; the training and development of people, and project execution while building a dynamic organization. This position plans and executes the day-to-day operations of Lucky You, ensures workplace safety, and compliance with all local, state and federal laws and regulations. The General Manager will set the priorities for production and scheduling, maintain the facility, conduct routine equipment maintenance and repairs, and implement cost control measures and reduce overhead.
The General Manager directly supervises production, kitchen, accounting and shipping and inventory roles and serves as the main point of contact with company suppliers, all hourly employees, clients and government officials.
This role ensures orders are fulfilled on time, on budget and meeting our high quality specifications in a safe, clean facility with well managed inventory and well-trained employees that make Lucky You a great place to work and the partner of choice for our clients.
Outcomes:
Inventory
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Create and maintain relationships with our suppliers for best outcomes
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Oversee inventory levels to avoid shortages, over-buys and marking inventory obsolete
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Work with procurement manager to controls costs by timely ordering, comparing vendors and combining orders for volume discounts
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Plan inventory purchases for best pricing while balancing cash flow
Production
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Production schedules created to meet deadlines for inventory, production line and kitchen with zero unplanned overtime
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Set hourly production goals & check with leads to ensure they are met
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Coordinate with company president on operational issues and marketing activities
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Plan and direct line sets and measure goal achievement for optimal efficiency, revising production lines when necessary to make production goals.
Employees
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Conduct 1:1’s weekly with direct reports; Kitchen Lead, Production Line Leads, Shipping/Inventory and Accounting to hold each accountable for their performance goals and mentoring development
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Project hiring needs for production, post ads and hire for seasonal jobs
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Train New Line Employees
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Ensure all employee certifications are current where legally required
Facilities/Equipment
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Schedule maintenance for the entire building and equipment for optimal clean & safe conditions
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Computer systems, phones and software kept in good working order at all times
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Minor equipment repairs when needed, research parts or service companies for special projects, including soliciting bids and evaluating best options.
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Point of contact for alarm company 24/7, provide approval to call police and meet law enforcement on premises
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Facility is clean and organized and ‘inspection ready’ at all times
Processes
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Established, documented Standard Operating Procedures are followed to maintain checks and balances and quality assurance
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New methods implemented with care and only after thoughtful consideration of consequences
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Suggest updates as needed
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Ensure Employee Handbook rules and standards are followed
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Ensure food products produced exactly to our recipes
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Gifts are packed to meet our high quality standards
Legal Compliance
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Company business licenses, memberships and certifications current and in legal compliance at all times
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Employee certifications kept current at all times
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All laws are obeyed
Education/Experience
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BA in Business Administration or similar preferred
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Five years management work experience leading teams of 10 or more employees
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7 plus years’ experience in project management
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Experience with food safety and production lines a major plus
Skill Summary:
Accomplished Leader
Project Management
Ability to coach employees to develop top performing teams
Proficient in Microsoft Office Software, with emphasis on Excel
Ability to anticipate, plan and manage workloads to meet project time frames
Professional written and verbal communication skills
Ability to pro-actively problem-solve
Understanding of financial documents to include Profit and Loss Statements, Balance Sheet & Cash Flow
Spanish speaking or basic Spanish language skills a plus
PCQI certified a plus
Forklift certification a plus
Physical Requirements
Can be physically demanding with occasionally lifting up to 50 pounds
Ability to stand on your feet up to 8 hours per day
Valid California driver license with clean driving record
Compensation & Benefits:
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Annual salary range $120 - $150k with annual bonus based on results
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Student Loan Reimbursement $5,250 at 1 year anniversary
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Tuition reimbursement for continued professional growth
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3 weeks Personal Time Off
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Health Insurance Reimbursement up to $500/Month
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Paid holidays
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SEP-IRA at year 3
We are an Equal Employment Opportunity Employer and a Drug-Free Workplace.

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