General Manager

Overview:

Ready to make your application Please do read through the description at least once before clicking on Apply.General Manager

San Jose, CA

Founded in 1997, Think Together partners with schools to change the odds for kids by providing award-winning programs during and outside the school day. We’re one of California’s largest nonprofits working in school districts from San Diego to San Francisco. Whether you’re interested in early learning, elementary, middle or high school, you can invest in your community by working at a local school or working within our home office providing support!

JOB SUMMARY:

The primary responsibility of General Managers is to ensure the ongoing regional operations, programmatic excellence, consistent quality of finance and administration, and health of the Think Together teams in their assigned Regions. General Managers are responsible to provide input and support to achieve the organization’s fiscal year operating goals and also for the implementation of Think Together’s Program Quality, Culture, Business Development Retention, Operations, and Strategic Leadership consistent with organizational standards.

In conjunction with Home Office, General Managers provide strategic leadership and oversight for their regional teams, budget and resource utilization, customer satisfaction, and business retention. General Managers are responsible for regional sustainability, program quality, customer satisfaction, and retention of partners including schools, school districts, parents, and other local stakeholders.

General Managers, in accordance with organizational goals, support and develop all Director of Program and Operations or QAC’s in their region to ensure, monitor, and maintain quality implementation of all Think Together initiatives, culture, and programs.

The General Manager must lead by example and is expected to lead strategically, act intentionally, and work collaboratively across the Think Together platform to ensure organizational success.

LEADERSHIP:

General Managers must be leaders who consistently support and demonstrate Think Together’s values, vision, mission and organizational culture.

General Managers must exemplify the following qualities:

Leadership by example and with humility, embodying Think Together success factors: servant leadership, youth focus, customer focus, trustworthiness, initiative, responsibility, teamwork, communication, creativity, and problem solvingPassionate commitment to the students, schools, families and communities we seek to serveUnderstanding that our work is the work of change agentsStrong skills in professional developmentBelief in the capacity of students and staff to grow – and a commitment to foster that growthDeep understanding that the most powerful professional development and leadership requires leaders who are coaches and are both able and willing to do the work which they are guiding – a General Manager needs to be someone who would clearly be great at working directly with the students we serveCommitment to diversity and a vision for students and staff which is focused on adding supports, as opposed to remedying deficitsA deep, abiding, and visible commitment to Continuous Improvement Management and TA frameworkFacilitative leadership style that will lead to success in a team-oriented, matrixed organizationSet and articulate a clear direction and objectives for the Region that align with Think Together Goals, Mission, and VisionIdentify current and potential staff development opportunities and collaborate with Human Resources to establish and maintain a highly effective workforceProvide ongoing communication and messaging that monitor and support an aligned and engaged Regional workforcePROGRAM:

Support quality program implementationWork with the Deputy Chief Program and Operations Officer to ensure that program implementation and support is of excellent quality and in alignment with the program manual and needs of our school partnersCommunicate with boards of education, superintendents, and school administrators as needed to maintain strong working relationships and partnershipsAttend regular governance meetings with school district partners as needed to sustain and ensure customer satisfaction and retentionEnsure compliance with California Department of Education requirements for After School Education and Safety Programs, 21st Century Community Learning Center Programs, and other district and CDE-funded programs as required and appropriateParticipate in appropriate Expanded Learning Program meetings and activities sponsored by the CDE and the After School Regional Lead system ensuring Think Together is actively participating and represented across the system of supportEnsure that contractual obligations to school districts, partners and other funders are met, as requiredEnsure healthy relationships between Think Together staff and all stakeholders including but not limited to: school, district-level personnel, partner organizations, and parentsDevelop, support, and mentor Director of Program and Operations or Quality Assurance Coach-TrainersVisit sites regularly to ensure high quality program implementation in accordance with Think Together program manual and established standardsVisit Sites and partner meetings to develop and coach Director of Program and Operations and/or Quality Assurance Coach-TrainersSet clear program and performance expectations, monitor the end results, and hold people accountable for strengthening both program and performanceEnsure business retention efforts through providing high quality Expanded Learning Programs to existing partnersUtilize data from stakeholder survey to ensure customer satisfaction at all levelsEnsure the appropriate maintenance of comprehensive student records and reports as requiredEnsure regional team partners with Human Capital to forecast the volunteer recruitment needs, maintain volunteer records and reports, and implementation of the new volunteer on-boarding process as required for the RegionOPERATIONS:

Accountable for the management of day-to-day operations across the regionWith the Deputy Chief Program and Operations Officer and Chief Financial Officer, plan and manage an appropriate budget, reporting anticipated variances and managing expendituresEnsure fiscal management across regional teamsEnsure regional team work with human capital in the region to forecast staffing demand and requirements and support organizational strategies to fill needs;Maintain frequent, collaborative, and effective communication with Human Resource Manager, and work closely with regard to Human Resources matters, including payroll, employee relations matters, disciplinary documentation, and terminationsAnalyze and synthesis data to diagnose problems and strategize solutionsEnsure successful and timely regional data, evaluation, and data reflection sessions to inform the work of the teams in the region.Manage direct reports that will include, but not be limited to Director of Program and Operations and Quality Assurance Coach-Trainers for every ten sites and administrative support staffEnsure compliance with regulatory requirements and control risk within acceptable limitsLead business sustainability and development efforts to secure future contracts with existing and new partnersSuggest opportunities for growth within the Region and support donor and funder opportunities within the Region of influenceParticipate in social media platforms to promote and increase awareness about THINK TogetherExpand and strengthen Think Together’s work in the expanded learning fieldSet the vision and culture for all regular Regional All-Staff Meetings for full-time staffCommunicate and collaborate regularly with Home Office staff and actively participate in required meetingsOTHER RESPONSIBILITIES:

Implement other plans or management requirements as neededOversee, direct, and review all direct reports and collaborate on management of shared reportsParticipate in community eventsSupervise, train, and develop subordinates in line with the objectives, policies, and procedures of the organizationComplete supervisory responsibilities in a timely and thorough mannerMaintain highest degree of confidentiality in student, staff, and management mattersREQUIREMENTS:

Bachelor’s degree in social service, education, or topic area; master’s degree highly desirableAt least 10 years of senior management experience; track record of effectively leading regional or multiple teams with outcomes-based performance; ability to point to specific examples of having developed strategies for successful business outcomes.Leadership positions within the education or expanded learning environment with for a minimum of 5 years with up to date knowledge of the expanded learning landscape, education code, and marketExperience as a site or district administrator a plusExcellence in organizational management with the ability to coach staff, manage and develop high performance teams, set and achieve strategic objectives, and manage a budgetStrong written and verbal communication skills; a persuasive and passionate communicator with excellent interpersonal and multidisciplinary project skillsAbility to work effectively in collaboration with diverse groups of peoplePassion, commitment, integrity, positive attitude, strategic thinker, mission-driven, and self-directed leaderOTHER:

Must pass Live Scan (criminal background check via fingerprinting)Provide a clear TB testSalary: $145,000-$155,000/yrThink Together is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical conditions, religious creed, physical disability, mental disability, age for individuals age 40 and over, medical condition (as defined by state law (for example, cancer or genetic characteristics or HIV/AIDS), marital status, military and veteran status, sexual orientation, genetic information, citizenship status or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.#HOM
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