General Manager

General Manager
Our client is looking for a General Manager in Salt Lake City, UT. This position will have leadership responsibility for the entire branch including operations, sales, customer service, safety and office/facility management.
This position is a key contributor to the company’s overall strategy as it relates to operations management. As the leader of the branch, this position is critical to both the employee and client experience and is responsible for the following:
Ensuring the branch is operationally efficient to provide a high quality service to our customers
Monitor customer, market and competitor activity and provide feedback to company leadership team and other company functions
Providing world class customer service and ensure our team has the tools and capabilities to deliver on that commitment
Create an environment and culture that strives for operational excellence
Effectively communicate branch performance and company goals to increase employee engagement
Act as leader, mentor and coach to attract and retain talent
Continuous analysis of current employee skill sets and capacity to determine training opportunities to develop employees
Develop processes and systems to identify and resolve service delivery issues
Promote a safe work environment for employees
Responsible for achieving Branch sales and profitability goals
Being a role model of the company’s core values of Pride, Respect, and Trust
Competencies
1\. Leadership
2\. Operational Analysis Skills
3\. Selling Skills
4\. Strategic Thinking
5\. Business Acumen
6\. Problem Solving/Analysis
7\. Results Driven
8\. Financial Management
9\. Emotional Intelligence
Minimum Requirements
High school diploma is required; Associate’s or Bachelor’s Degree are preferred
Management experience within the moving & storage/transportation industry required
Strong customer and sales focus to build corporate and commercial business
Strong knowledge of general operations strategies and activities, including understanding of financial statements and the budgeting process
Excellent verbal and written communication skills
Experience with Lean principles and Six Sigma a strong plus
PC literacy at the medium to high level, including experience using MS Office products
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Health savings account
Paid time off
Professional development assistance
Relocation assistance
Vision insurance

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