General Manager (A&W)

A&W General Manager – Job Description

Job Title: General Manager
Reports To: Franchise Owner / District Manager
Job Type: Full-Time
Location: [Insert Location Here]
Compensation: Competitive salary + bonus (based on performance and store metrics)

Position Summary:

The General Manager is responsible for leading all restaurant operations, including team leadership, customer service, staffing, financial performance, and compliance with A&W's standards. The GM ensures the restaurant runs efficiently while fostering a positive, guest-focused culture and developing team members.

Key Responsibilities:

🔹 Leadership & Team Development

• Recruit, hire, train, and supervise employees
• Provide coaching, feedback, and performance evaluations
• Create schedules that align with labor targets and service needs
• Maintain a positive, inclusive, and productive work environment

🔹 Customer Service

• Deliver an outstanding guest experience by ensuring fast, friendly, and accurate service
• Handle guest concerns with professionalism and care
• Uphold cleanliness and hospitality standards in the dining and service areas

🔹 Operations Management

• Oversee day-to-day restaurant functions including opening/closing procedures
• Ensure compliance with food safety, sanitation, and health regulations
• Maintain equipment and facility cleanliness, reporting issues as needed

🔹 Financial & Inventory Oversight

• Manage labor, food, and operational costs within budget
• Analyze sales reports, identify opportunities, and implement improvements
• Perform inventory counts and manage ordering to minimize waste and shortages
• Process payroll, manage cash handling, and complete daily bank deposits

Qualifications:

• High school diploma or GED required; college degree in business or hospitality a plus
• 2+ years of restaurant management experience (quick service or fast casual preferred)
• Strong leadership and communication skills
• Ability to manage budgets, inventory, and scheduling software
• Excellent problem-solving, multitasking, and organizational abilities
• Ability to lift up to 50 lbs and work long hours on feet as needed