General Manager- Biltmore Fashion Park

Status: Full-Time

Reports to: Vice President, Property Management 

RESPONSIBILITIES AND DUTIES

Summary

Manages, directs, and coordinates operations for high end retail and mixed-use properties. Accountable to protect, maintain, and enhance the value of assigned asset(s), and establish and build strong, positive relationships with tenants, colleagues, capital partners, and community partners to maximize the owners’ financial return and for the benefit of the tenants, consumers, and the community. Candidate must be an experienced professional, who has experience managing Class-A/top of market assets with the ability to ensure the property maintains the highest standards. 

Essential Duties and Responsibilities

• Full financial responsibility for assigned center for budgeting, reforecasting, and improving net income beyond approved budget.
• Preparation and timely submission to owners of monthly reports and other periodic reports, in a format and on a schedule determined by the owner.
• Ensure the proper set up and termination of leases, the proper management of payables and receivables and the timely calculation, billing and receipt of operating expense escalations and CAM recoveries.
• Collects all billed rents in full and on time. 
• Ensures effective cost control and profitability for center. Identifies problem areas and proactively works to improve performance. Prepares an annual operating budget and executes plan within guidelines.
• Maintains communication with tenants to improve performance. Exhibits strong, professional relationships with our tenants which can have a significant impact on occupancy and tenant retention. Promotes effective business relationship to convey company operational policies.
• Administering associations, which entails communicating/coordinating with other unit owners with respect to the operation and maintenance of shared building systems, common areas, etc.
• Develop strong understanding of lease terms including key economic points and both tenant and landlord responsibilities. Ensures compliance with lease requirements including operating requirements, hours of operation and use clause.
• Reviews tenant accounts and originates adjustments for input into MRI.
• Reviews and approves all year-end tenant reconciliations.
• Prepares narratives and variance reports to be distributed with monthly financial statements.
• Minimize risk by monitoring and managing property, tenant, and vendor insurance requirements; claims processing; building security; life safety policies, procedures, and training; and employee safety.
• Effectively manage parking garages, including overseeing the valet and the bidding/management of third-party staffing vendors and maximizing revenue opportunities during special events. 
• Contracts with outside vendors, including obtaining bids and executing contracts. Monitors contractor performance and approves payables and assures compliance with contracts. 
• Periodically solicit competitive bids for service. All service contracts are to be re-bid every 1-2 years including security, janitorial, landscaping, etc.
• Management and preparation of vacant retail space (in ready to show condition always). Explore temporary leasing opportunities, tenant merchandising and/or advertising displays and at a minimum, have graphics and leasing signage placed in the windows.
• Maintains positive relationship with local community. Has good working knowledge of political and regulatory changes that may impact center operations. Takes corrective action and informs others as needed.
• Collaboration with marketing for on-site events, tenant partnerships, holiday operational needs, business development or other income generating opportunities. 
• Partner with Development and Construction departments on new builds or re-models. 

Supervisory Responsibilities 

• Hires, trains, and supervises center personnel. May supervise non-exempt or exempt employees. Responsibilities may include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding, counseling and disciplining employees; addressing complaints and resolving problems. 
• Ensures compliance with company personnel policies and applicable laws. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. 

QUALIFICATIONS

Education and/or Experience

• Required: 5+ Years Commercial Property Management Experience