General Manager - Blue Collar Coffee Company

STEP INTO THE BIG LEAGUES

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don’t raise the bar. We are the bar. We create destinations, not pit stops, and we’re looking for people who are ready to join a team that pushes boundaries and values hard work every day.

BLUE COLLAR COFFEE CO.

Enjoy espresso and handcrafted coffee drinks made from beans roasted by Wisconsin-based Ruby Coffee Roasters. We offer a robust drink menu including tea and smoothies and a welcoming, friendly environment, Blue Collar Coffee serves coffee with character for hardworking people.

PERKS OF THE JOB

We believe in rewarding effort and skill. Our team enjoys Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return.

YOUR ROLE IN CREATING GERONIMOMENTS

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here—use it to build the future, make an impact, and continuously improve the guest experience.

As the General Manager, you are responsible for the overall growth and financial profitability of the restaurant through revenue management, cost control, guest satisfaction and maintaining a positive and efficient work environment for team members. You will use superior customer service skills and extensive managerial experience to develop strong relationships with guests while leading a winning team.

WHAT YOUR DAY WILL LOOK LIKE

• Promotes a culture of open communication.
• Drive organizational excellence in operations and customer service.
• Oversee performance measurements to ensure the property operates within approved budgets and is competitive in its respective competitive set.
• Participates in and integrates Living as a Leader concepts into all levels of management.
• Produce monthly financial reports to be presented to Geronimo Hospitality Leadership.
• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility and labor costs.
• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Ensure all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
• Responsible for ensuring consistent high quality of food preparation and service.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Works closely with other departments including Marketing, Human Resources, Sales, Accounting and Lodging to ensure quality guest and employee experience.
• Ensure positive guest service in all areas. Respond to complaints, taking any and all appropriate actions to turn dissatisfied guests into return guests.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents. Complete accident reports promptly if a guest or employee is injured.
• Hire, develop and train associates to ensure guest satisfaction and company culture.
• Ensure the cleanliness and safety of the restaurant and its assets through the enforcing and maintaining of preventative maintenance programs
• Work with People & Culture team as needed to ensure all entity employment practices comply with federal, state, and local regulations.

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WHAT IT TAKES TO SUCCEED

• Education: High School diploma or equivalent
• Experience and/or Training: Minimum 5 years’ experience in front-of-house or back-of house operations leadership and/or management positions.
• Technology/Equipment: Computer skills including Microsoft Office
• Certification: Food manager and beverage operator certification within 90 days of employment

YOU’LL STAND OUT IF YOU BRING

• Education Bachelor’s Degree in Hospitality Management or Business Administration or equivalent of education and work experience.

MANDATORY REQUIREMENT

• U.S. Work Authorization (required).

JOIN A TEAM THAT MAKES AN IMPRESSION

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you’re ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.