General Manager- Bryn Mawr

Overview

The General Manager will play a key role in bringing our newest location to life - helping to build the team, shape operations, and create an exceptional guest experience from the very beginning. This is a hands-on leadership role focused on developing a strong culture, ensuring operational excellence, and driving the success of a growing brand.

We’re looking for someone who’s excited to roll up their sleeves, lead by example, and help grow this new space into a thriving part of the community. From hiring and training the team to upholding The Buttery’s high standards of quality, hospitality, and care, the General Manager will be instrumental in setting the tone and foundation for this next chapter of our story.

Responsibilities

Personnel Management

• Recruit, hire, train, and develop a high-performing team that upholds The Buttery’s hospitality and service standards.
• Conduct regular performance evaluations, providing feedback and coaching for all team members to ensure employee growth and engagement.
• Manage scheduling and labor costs to align with business needs and budget goals.
• Foster a positive work environment that encourages teamwork, accountability, and professional development.
• Cross-train team members to improve workflow efficiency, develop skills, and enhance team adaptability.
• Ensure compliance with company policies, labor laws, and health and safety regulations.

Operations Management  

• Oversee the cleanliness, organization, and overall presentation of the store to ensure a welcoming and efficient environment.
• Coordinate repairs and maintenance, ensuring all equipment and facilities are in excellent working condition.
• Collaborate with the marketing and culinary teams on seasonal promotions and new product launches and in-store signage.
• Oversee all inventory levels, ensuring accurate tracking and replenishment, while reconciling invoices and waste to maintain cost efficiency.

Product and Customer Experience

• Ensure all food and beverage offerings meet The Buttery’s quality and presentation standards.
• Work closely with the culinary team to maintain consistency, portion control, and product availability throughout the day with sufficient amounts available at closing.
• Train staff on hospitality, customer service, and product knowledge to create an exceptional guest experience.
• Respond to customer feedback and concerns, implementing improvements as needed.

Financial & Business Performance 

• Analyze sales trends and implement strategies to increase revenue and customer engagement.
• Monitor and manage key financial metrics, including labor costs, waste, and controllable expenses, to maximize profitability.
• Oversee cost-control initiatives, including efficient inventory management and waste reduction programs.
• Ensure accurate cash handling, POS system operations, and financial reporting.
• Work with leadership to develop annual budgets, sales targets, and operational goals.

Qualifications

• 3-5 years of leadership experience in hospitality, restaurant, or retail, with a track record of managing teams and operations successfully.
• Strong team management skills, including hiring, training, performance coaching, and scheduling to align with business needs.
• Financial acumen, with experience in budgeting, cost control, sales analysis, and profitability management.
• Excellent communication and problem-solving abilities, ensuring effective team collaboration and quick decision-making.
• Hands-on leadership approach, actively engaging with the team and guests to maintain high service and hospitality standards.
• Knowledge of food safety regulations, inventory management, and POS system operations to ensure compliance and efficiency.

What We Offer

• Career Growth: Opportunities for professional development and career advancement as our business continues to expand.
• Dynamic Work Environment: Work in a fun, supportive, and dynamic environment where we take our work seriously but have fun while we do it.
• Employee Benefits: 401k, PTO, Sick Time, Health Insurance, Food/Beverage Discounts, and more.