General Manager - Campbell

Direct Supervisor:

Senior Director of Operations
Location:

95008
JOB DESCRIPTION
The position of General Manager (GM) is seen as an integral role within the West Coast Fitness (WCF) organization. They are responsible for the total oversight of their designated studio spanning both sales and fitness operations. The General Manager position is a full-time position that demands a top-tier leader to maintain and grow the overall success of their studio. The GM is a highly trusted individual with access to sensitive and confidential information, responsible for creating a positive, high-energy, respectful OTF studio environment with the utmost professionalism, tact, and discretion. The GM is responsible for maximizing sales profitability, streamlining all studio operations, and supporting recruitment/optimal staffing within the studio. In addition, the GM must ensure that all levels of the studio organization perform in line with the expectations for each role (Sales Associate, Assistant Studio Managers, Fitness Coaches). The GM will report to the Senior Director of Operations. This is a salary-exempt Monday-Friday role (with periodic exceptions to working weekends such as in-studio and out-of-studio events) with monthly bonus opportunities.
ESSENTIAL DUTIES & RESPONSIBILITIES
Obtain OTF fitness certification and coach classes according to studio needs (varies per location)
Foster the Orangetheory community and culture inside and out of the studio
Develop and execute new member acquisition and retention plans alongside the marketing team
Proactively address your studio’s hiring needs by identifying your team’s strengths and areas of opportunity
Recruit, hire, and develop a stellar team of sales associates and participate in coach hiring
Work with the Regional Team and Director to optimize class schedule offerings
Support with coordinating schedule updates with the management team (such as class subs) and fitness staffing with Regional Fitness Manager
Ensure all company-wide initiatives are executed in/out of the studio
Oversee the onboarding, training, and development of all new hires
Be an expert on studio-specific and company-wide operational procedures and policies
Ensure studio-level goals & operating budgets are achieved
Perform monthly evaluations of all staff (sales and fitness) and provide mentoring for improvement
Track and submit payroll, including KPI-based monthly bonuses
Provide and maintain the highest level of customer service
QUALIFICATIONS

Education:

Bachelor’s Degree in a related job field, a plus; successful completion of the OTFit Certification; (preferred) minimum 6+ months experience as a leader in the fitness industry; (preferred) minimum 6+ months as an OTF Fitness Coach; hold and maintain a current fitness certification from an education company approved by Orangetheory Fitness: ACE, NASM, AFAA, NSCA, ACSM; current AED/CPR certificate; 10+ hours per year in continuing education units outside of OTF curriculum;
Knowledge + Experience:

Minimum of 1-2 years of previous sales experience (highly preferred); minimum of 3-5 years of retail or equivalent management experience; minimum 2 years of recruiting, hiring, and developing experience; experience in the Health and Fitness Industry (preferred); experience in customer service/hospitality (preferred); knowledge of Performance Review metrics and guidelines; advanced understanding of anatomy and training biomechanics
Soft Skills:

Self-motivated and driven sales professional; excellent communication and organization skills required; ability to effectively give training presentations to small groups, with previous experience in training/mentoring; intermediate computer skills (MS office and basic software programs); ability to work flexible schedules as needed, including weekends and holidays
BENEFITS

Competitive base salary, flat rate for classes coached (beyond any minimum established), and monthly revenue bonus potential
Medical, Dental, and Vision Insurance
Additional Benefits: FSA/HSA; 401k, parental leave, vacation and sick pay
Free access to all Orangetheory classes at any studio in the network
Deep discounts on all OTF retail and technology (see now at shoporangetheory.com)
Opportunities for career growth
Discounted fitness and wellness certifications
Company-provided secured laptop

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands to signal, handle, or feel. The employee must occasionally lift and/or move up to 80 pounds.
Travel:

Travel is primarily local during the business day, although some out-of-the-area and overnight travel will be expected.
COMPANY DESCRIPTION
West Coast Fitness
West Coast Fitness is a leading franchisee of Orangetheory Fitness with 50+ studios in Los Angeles, San Francisco’s Bay Area, Sacramento, and Ohio. Our mission is to lead, support, and inspire the Orange Passion. We do this by focusing on our amazing and talented team and emphasizing the 3 Cs of Success - Clarity, Communication, and Collaboration. We strive to grow future leaders with an atmosphere of inclusivity, enthusiasm, and empathy. Established in Los Angeles, CA, in 2014, WCF prides itself on building teams that break records, innovate with intention, and continue to expand our reach – many of our original teams are still with us today!
Led by highly skilled coaches, each Orangetheory workout incorporates endurance, strength, and power elements through a variety of equipment including treadmills, rowing machines, TRX Suspension Training, free weights, and more. As a heart-rate-based total-body group workout, OTF combines science, coaching, and technology to guarantee maximum results from the inside out. The result is more energy, visible toning, and a supercharged metabolism for MORE caloric afterburn, MORE results, and MORE confidence, all to deliver you MORE LIFE.
AAP/EEO Statement:

Our Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Type:

Full-time, may include weekends and holidays
Pay : $72,000-78,000k/yr + flat rate class pay (after any established minimum) + monthly bonus potential
Orangetheory Fitness -- West Coast Fitness
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