General Manager Campus Dining

Lead the Future of Campus Dining

Are you a strategic hospitality leader with a proven track record of managing complex, multi-unit food operations? The University of Tennessee at Martin is seeking a General Manager to serve as the senior-most leader for our campus dining ecosystem.

In this high-visibility role, you will be the primary architect of the student experience, overseeing a diverse portfolio that includes Residential Dining, High-End Catering, and Retail operations. If you are a "Manager of Managers" who thrives on financial accountability and client partnership, we want to hear from you.

Key Responsibilities

• Strategic & Operational Leadership: Direct all contract management services for the account, providing a local vision that sustains growth and elevates service standards.
• Financial Accountability: Take full ownership of the P&L, including budgeting, revenue forecasting, cost control, and payroll oversight for a high-volume unit.
• Team Excellence: Lead, mentor, and develop a management-level administrative team, fostering a culture of professional growth and high-level accountability.
• Client Partnership: Act as the primary point of contact for University stakeholders, ensuring total contract compliance and exceptional client satisfaction.
• Innovation: Implement data-driven solutions and creative dining concepts to optimize profitability and the student experience.

Requirements

• Leadership Depth: Minimum of 5 years in a formal management role, with specific experience supervising other manager-level reports (Manager of Managers).
• Industry Expertise: Minimum of 5 years of food service management experience, ideally within a high-volume campus, hospital, or corporate environment.
• Financial Acumen: Proven history of full P&L ownership, including budgeting and revenue optimization for multi-outlet operations (Residential, Retail, and Catering).
• Education: Bachelor's degree or an equivalent combination of education and directly relevant leadership experience.
• Compliance: Deep knowledge of food safety (ServSafe), sanitation standards, and workplace safety regulations.

Preferred Qualifications

• Experience leading large-scale contract foodservice operations (e.g., Higher Ed or large institutional systems).
• A career history showing stable tenure and progressive growth (averaging 3+ years in previous leadership roles).
• Exceptional communication skills with the ability to pivot between strategic boardrooms and high-paced operational floors.

Why Join Us?

This is an opportunity to lead a premier institution's dining program where your financial expertise and passion for hospitality directly impact thousands of daily lives. We offer a collaborative environment, competitive benefits, and a platform for senior-level professional impact.

The company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.