General Manager Director of Operations

Position Description

Stu's Home Improvement Outlet is seeking a high-energy, results-driven General Manager to lead the daily operations of our rapidly growing retail business. This role is responsible for overseeing sales, warehouse operations, deliveries, inventory management, customer experience, employee development, and overall business performance.

The General Manager will work directly with the owner to execute company goals, drive revenue growth, improve operational efficiency, develop team members, and ensure exceptional customer service. This is a hands-on leadership position that requires someone who can lead from the front, hold employees accountable, solve problems quickly, and build a culture of ownership and execution.

The ideal candidate has experience managing multiple departments, leading teams in a fast-paced environment, improving processes, and delivering measurable results. We are looking for a leader who is comfortable on the sales floor, in the warehouse, reviewing reports, coaching employees, and making critical business decisions.

Key responsibilities include managing sales performance, overseeing warehouse and delivery operations, hiring and developing employees, maintaining inventory accuracy, monitoring customer satisfaction, implementing company policies, tracking key performance indicators, and ensuring all departments work together efficiently.

This position offers the opportunity to make a significant impact within a growing company that values hard work, accountability, leadership, and continuous improvement. As we continue to expand, there will be substantial opportunities for advancement and increased responsibility for the right individual.

If you are a proven leader who thrives in a fast-paced environment, enjoys building teams, and has a passion for driving results, we encourage you to apply.

• Requirements
• 5+ years of management, operations, retail, warehouse, or multi-department leadership experience
• Proven ability to lead, coach, and hold employees accountable
• Experience managing sales teams, warehouse teams, delivery operations, or customer service departments
• Strong organizational and time-management skills
• Ability to prioritize multiple projects in a fast-paced environment
• Experience hiring, training, and developing employees
• Excellent communication and conflict-resolution skills
• Strong computer skills including Microsoft Office, Google Workspace, CRM systems, and reporting tools
• Ability to analyze business performance and implement improvements
• Self-motivated with a hands-on leadership style
• Ability to work evenings, weekends, and extended hours as business needs require
• Valid driver's license with acceptable driving record
• Ability to lift up to 50 pounds and work in both office and warehouse environments
• Preferred Qualifications
• Retail management experience with annual revenues exceeding $10 million
• Experience managing furniture, appliance, flooring, home improvement, or big-box retail operations
• Experience overseeing warehouse, logistics, delivery, and inventory control functions
• Experience with Shopify, Facebook Marketplace, CRM platforms, and digital marketing
• Multi-location management experience
• Bachelor's degree in Business, Management, Operations, or related field (preferred but not required)
• Proven track record of increasing sales, improving profitability, and building high-performing teams

Benefits

• Competitive base salary
• Performance-based bonus opportunities
• Advancement opportunities within a rapidly growing company
• Direct access to ownership and involvement in key business decisions
• Employee discounts on appliances, furniture, flooring, and home improvement products
• Paid time off (PTO)
• Paid holidays
• Professional development and leadership training opportunities
• Opportunity to help shape the future of a growing organization
• Fast-paced, entrepreneurial work environment where your contributions make a direct impact
• Company-supported relocation reimbursement opportunities for qualified candidates
• Flexible and autonomous leadership role for proven performers

Why Join Stu's Home Improvement Outlet?

• Be part of a growing company with ambitious expansion plans
• Lead a team that directly impacts company growth and customer satisfaction
• Work alongside ownership to help build systems, processes, and future locations
• Enjoy a role where results, initiative, and leadership are recognized and rewarded
• Opportunity for long-term career growth into senior leadership positions