General Manager DIY Superstore

An exciting opportunity has arisen for an experienced and driven General Manager to lead the operations of a large-scale DIY and home improvement retail store. The role demands an individual with proven retail leadership, excellent commercial awareness, and an in-depth understanding of the building, hardware, and home improvement sectors.

You will be responsible for ensuring seamless day-to-day operations, delivering outstanding customer service, and driving both retail and trade sales in a highly competitive and dynamic environment.

Key Responsibilities:

• Manage the full operation of a large-format DIY store, overseeing all departments including building materials, tools, garden & outdoor, paint, plumbing, electrical, and seasonal ranges

• Lead and develop a large team including department managers, supervisors, and floor staff, ensuring high performance and team morale

• Drive commercial performance through effective P&L management, stock control, sales reporting, and KPI monitoring

• Maintain high merchandising standards, ensuring planograms, seasonal changes, and promotional displays are executed effectively

• Build strong relationships with both retail customers and trade professionals, ensuring a tailored, solution-oriented shopping experience

• Coordinate logistics, deliveries, and inventory flow to support availability and stock integrity

• Ensure compliance with all health & safety regulations, operational procedures, and company policies

• Work collaboratively with senior stakeholders to roll out strategic initiatives and business improvements

• Identify market trends, customer needs, and competitor activity to inform local business strategy

Requirements:

• Senior management experience within the DIY, home improvement, hardware, or building materials sector is essential

• Strong background in large-format or big-box retail management

• Demonstrated ability to manage complex operations, large teams, and diverse product categories

• Commercially savvy, with experience managing sales targets, margin control, and promotional execution

• Exceptional leadership, coaching, and team development skills

• Practical understanding of health & safety compliance and store operational standards

• Strong communication and interpersonal skills with a hands-on, solutions-driven mindset

• Proficient in using retail systems, reporting tools, and Microsoft Office

• Fluency in English; knowledge of local languages is considered a plus

Whats on Offer:

• Competitive salary with a performance-related bonus

• Health and wellbeing benefits

• Staff discount on a wide range of DIY and home improvement products

• Professional development opportunities and career progression pathways

• A dynamic and supportive team culture within a growing business

• The chance to make a tangible impact in a leadership role

Take Charge of a Store That Builds More Than Just Homes

This is more than a management roleit's a chance to lead a business that supports homeowners, tradespeople, and DIY enthusiasts in creating better spaces. If you're ready to bring energy, leadership, and commercial focus to a high-impact role in the DIY and home improvement sector, we want to hear from you.

Apply today and take the next step in your retail leadership career.