Duties and Responsibilities
- Work closely with leadership to manage day-to-day operations of the studio and implement company-wide strategies, policies, and procedures.
- Ensure the delivery of positive customer service and a fitness experience consistent with the JETSET Pilates service standards.
- Run reports and analyze metrics on key performance indicators, including sales, utilization, retention, expenses, and payroll.
- Develop and execute local marketing initiatives to drive client acquisition and exceed studio-specific goals.
- Ensure all client inquiries, issues, and concerns receive a positive and timely response.
- Foster relationships with the local health, fitness, and wellness communities as well as key influencers and potential corporate partners.
- Create, monitor, and maintain class and staff schedules.
- Maintain inventory for supplies, retail, and beverages as needed.
- Plan and host team meetings and social events.
- Oversee hiring of instructors and studio leads and ensure career growth
- Drive studio performance on metrics like number of classes, utilization, first visits, and memberships
- Paid time off (PTO)
- Complimentary or discounted JETSET Pilates classes
- Professional development opportunities
*Additional benefits—including health insurance, retirement plans, and other perks—may be offered depending on the studio location